SHEMA BEGUME
Braybrook,VIC
Summary
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Year of professional experience
Work History
Team Member
Woolworths Supermarket
07.2024 - 02.2025
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
Customer Service Representative
Unimart
03.2023 - 06.2024
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor - Information And Technology
Central Queensland University
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Flexible schedule
- Computer skills
- Quality inspections
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Timeline
Team Member
Woolworths Supermarket
07.2024 - 02.2025
Customer Service Representative
Unimart
03.2023 - 06.2024
Bachelor - Information And Technology
Central Queensland University
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