Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shenay Aitken

Tolga,QLD

Summary

Friendly, motivated worker experienced in Sales and Horticulture with 8+ years in customer service. Keen on learning new things and always have a welcoming friendly demeanour.

Im a young woman wanting to start a career with a good company and that i hope to stay with long term.

Overview

7
7
years of professional experience

Work History

Sales Assistant

4WD Supacentre
10.2023 - 02.2024
  • Handled customer inquiries, complaints, and returns professionally.
  • Assisted customers by offering product knowledge/answering concerns and questions.
  • Learnt upselling techniques promoting the best products suited to customers needs.
  • Met sales targets consistently.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system/warehouse for merchandise.

Nursery Hand

Yuruga Nursery
08.2018 - 09.2023
  • Propagated a variety of species from cuttings.
  • Inspected plants to identify signs of disease or infestation and address problems early.
  • Trimmed, watered, pruned plants and trees depending on the species using different techniques for different species.
  • Used a number of tools and PPE, learnt safety techniques around chemicals and tools.
  • Worked in big and small teams, had daily meetings making sure everyone is communicating.
  • Learnt grafting techniques.
  • Planning orders for multiple customers at a time while making sure all orders will be ready in future.
  • Worked Retail part of nursery helping customers with their questions and contributed to sales growth by creating visually appealing plant displays for customers.
  • Often helping doing office duties (computer tasks,emails,orders),cleaning (general shed/store upkeep ,sweeping,mopping,dusting, hosing, gerni-ing) and mechanical/carpentry (fixing quad bike, sprinkler systems, pipes, fencing, building benches ect.)
  • All round knowledge on Nursery upkeep and maintenance.

Retail Assistant

IGA
12.2016 - 02.2018
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Atherton State High School
Atherton, QLD
2018

Skills

  • Available weekends, nights, public holidays
  • Cleaning/housekeeping experience
  • Team/Leadership experience
  • 8 years experience in Customer Service
  • Confident and quick Learner
  • Adaptable to new environments and people
  • Can operate POS
  • Friendly, great at building customer relationships
  • Always keep work area/store presentable and clean
  • Energy and stamina, can endure in harsh environments for long hours (sun, PPE precautions, continuous heavy lifting ect)
  • Immense knowledge on plants and nursery maintenance

Timeline

Sales Assistant

4WD Supacentre
10.2023 - 02.2024

Nursery Hand

Yuruga Nursery
08.2018 - 09.2023

Retail Assistant

IGA
12.2016 - 02.2018

Atherton State High School

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Shenay Aitken