Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

Shenel Emin

Bonnie Brook, VIC

Summary

Dependable motivated university student majoring in media communications who balances full-time studies with practical experience. Especially, looking for chances to improve knowledge and abilities in customer service and communication. Thrives in collaborative settings and enjoy working with others to achieve common goals.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Glue Store
09.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally and resolving customer issues.
  • General housekeeping to maintain a clean store image.
  • Striving to provide an excellent customer service experience.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Supporting colleagues in completing tasks and sales advice.

Retail Sales Associate

Sportsgirl
11.2021 - 09.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stock control, merchandising, mannequin displays.
  • Refunds, exchanges, click and collect, cash handling.
  • Opening and closing procedure, banking.
  • Supervising, alone and with team members.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Front of House Employee

Mixed Business Cafe
04.2021 - 07.2021
  • Greeting customers, seating, orders.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Answering calls about bookings, taking deliveries.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Using point of sale systems.

Education

Bachelor of Communications (Media) -

RMIT University
Melbourne, VIC

Bachelor of Animation -

Swinburne University of Technology
Melbourne, VIC

Diploma And Advanced Diploma of Visual Arts -

RMIT University
Melbourne, VIC

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Cash Handling
  • Reliability and punctuality
  • Communication
  • Time Management
  • Productive
  • Team Player
  • Problem-Solving

Availability

During University - Monday, Thursday, Saturday, Sunday

Holidays - Full Availability (Monday to Sunday)

References

Nancy Dipetta, Sportsgirl Manager, (03) 8746 5253

Jaylen Spence, Sportsgirl Supervisor, 0473 220 320

Timeline

Retail Sales Associate

Glue Store
09.2023 - Current

Retail Sales Associate

Sportsgirl
11.2021 - 09.2023

Front of House Employee

Mixed Business Cafe
04.2021 - 07.2021

Bachelor of Communications (Media) -

RMIT University

Bachelor of Animation -

Swinburne University of Technology

Diploma And Advanced Diploma of Visual Arts -

RMIT University

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Shenel Emin