Shengnan Zhu
Wagaman,Australia
Summary
To seek and maintain full-time in receptionist or Dental Assistant that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Pharmacy Assistant
Chemist Warehouse
Casuarina, NT
07.2022 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Replenished stock and maintained inventory levels.
- Scanned the gaps and sent orders to Corresponding suppliers.
- Set up displays for catalogue promotions.
- Assisted in the dispensary with script in/out.
Foreign Trade Clerk
Zhenjiang Pace-Setter Textile Company
Jurong, China
09.2021 - 05.2022
- Responded to customer concerns and questions on daily basis.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Operated and managed domestic and international online stores.
- Developed new customers and followed up
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Exceeded monthly sales goals by 5%.
Training Institutions Counselor
Zhicheng Art Training Institution
Jurong, China
07.2020 - 09.2021
- Checked and tutored students' homework to ensure 100% accuracy.
- Helped students with other school assignments such as life skills, skipping rope, sports and crafting.
- Checked regularly and filled up the knowledge gap for students, then provided targeted training.
- Communicated regularly with parents and gave feedback on students' learning progress and effects.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Coordinated the work arrangements with other co-workers and comprehensively worked on the physical health and safety of the students.
Administrative Assistant
Charles Darwin University
Casuarina, NT
04.2017 - 10.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Business Administration
Charles Darwin University
Darwin, NT06.2016
Skills
- Customer Service
- Self-Motivated
- Microsoft Office
- Active Listening
- Ease with Computers and Technology
- Processing Orders
Timeline
Pharmacy Assistant
Chemist Warehouse
07.2022 - Current
Foreign Trade Clerk
Zhenjiang Pace-Setter Textile Company
09.2021 - 05.2022
Training Institutions Counselor
Zhicheng Art Training Institution
07.2020 - 09.2021
Administrative Assistant
Charles Darwin University
04.2017 - 10.2017
Business Administration
Charles Darwin University
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