Sheree Brooke Hine Ngatai - Reily
Merrylands,Australia
Summary
Proven track record of enhancing customer experience and satisfaction at The Star Casino and at Transdev leveraging strong critical thinking and exceptional communication skills. Excelled in team collaboration and standards compliance, demonstrating a commitment to excellence and a 24/7 availability. Achieved significant improvements in customer service and team efficiency.
Overview
8
8
years of professional experience
Work History
Authorised Officer
Transdev
Sydney
02.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
Croupier
The Star Casino
Pyrmont, NSW
11.2016 - 02.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Customer Service
Northmead Creative And Performing Arts High School
Northmead, NSW12.2014
Skills
- Time Management
- Critical Thinking
- Standards Compliance
- Procedures Compliance
- Customer Support
- Customer Needs Assessments
- Customer Inquiries
- Providing Feedback
- Active Learning
- Customer Experience
- Equipment Maintenance
- Team Player
- Shift work
- 24/7 Availability
Timeline
Authorised Officer
Transdev
02.2023 - Current
Croupier
The Star Casino
11.2016 - 02.2023
Customer Service
Northmead Creative And Performing Arts High School