SHERIDAN SMITH
Melbourne,VIC
Summary
Results-oriented Animal Care Manager with expertise in veterinary operations, team leadership, and client service. Focused on developing talent and fostering high-performing teams to enhance customer experiences. Additionally, coaching as a certified Les Mills BODYCOMBAT Instructor sharpens leadership, communication, and presentation skills.
Overview
1
1
Certification
14
14
years of post-secondary education
8
8
years of professional experience
Work History
Group Fitness Instructor
Inbalance Fitness & Goodlife Queensland
03.2026 - Current
- Deliver engaging, safe, and high-energy BODYCOMBAT classes.
- Motivated and supported members of all fitness levels, ensuring safe and effective technique throughout classes.
- Create a positive, inclusive, and encouraging class environment.
- Team teach alongside experienced instructors to build confidence and refine coaching skills.
- Attended instructor workshops and training to refine coaching, cueing, and presentation skills, improving overall class quality.
- Covered classes for permanent instructors during leave.
- Committed to ongoing professional development and delivering an exceptional member experience.
- Certified Les Mills BODYCOMBAT Instructor (April 2026 Collaborated with instructors to enhance team teaching sessions, fostering a cohesive learning environment. since March 2026).
Practice Manager
Vetcall Burleigh
Gold Coast , QLD
07.2025 - 07.2026
- Managed daily clinic operations, ensuring efficient workflows and exceptional client care.
- Led, coached, and developed veterinary and client care teams to improve service delivery.
- Optimized rostering and scheduling to maximize clinician utilization.
- Oversaw budgets, financial reporting, and KPI performance to ensure financial health.
- Managed recruitment, onboarding, performance management, and staff training.
- Ensured compliance with WHS, legislation, and clinic policies.
- Oversaw inventory, billing, and administrative operations.
- Resolved client escalations and maintained high service standards.
- Drove operational improvements to streamline processes and enhance clinic efficiency.
Dog Daycare Manager & Trainer
Big Paws Little Paws
08.2023 - 05.2025
- Managed the daily care, safety, and supervision of up to 17 dogs.
- Assessed dog temperament and grouped dogs for safe socialisation.
- Trained staff in animal handling and behaviour management.
- Coordinated team rostering and supervised student training to ensure optimal staffing.
- Conducted puppy school classes and personalized training sessions to enhance dog training outcomes.
- Built strong client relationships through behavioral guidance and communication.
- Maintained hygiene, safety, and vaccination compliance.
- Fostered strong client relationships through effective behavioral guidance and clear communication.
Manager Animal Practices & Care
The Pets Hotel
07.2018 - 08.2023
- Oversaw the care and wellbeing of 100450 animals, including reactive and high-needs cases.
- Managed rostering, performance, onboarding, and staff training to ensure optimal team operations.
- Oversaw care and well-being of 100,450 animals, addressing needs of reactive and high-needs cases to improve overall animal outcomes.
- Administered medications and upheld high animal welfare standards to promote health and safety.
- Coordinated staff rostering, performance reviews, onboarding processes, and training sessions to enhance team efficiency.
- Addressed customer concerns promptly to ensure satisfaction. and built strong client relationships.
- Ensured compliance with WHS/OHS, safety, and operational procedures.
Education
Les Mills BODYCOMBAT -
Les Mills Asia Pacific
Hoppers Crossing, VIC 03.2026 - 05.2026
Dog Training -
Petbarn Dog Training
01.2023 - 03.2023
Certificate III - Vet Nursing
The Gordon
Geelong 01.2016 - 11.2016
Certificate II - Animal Studies
The Gordon
Geelong 01.2015 - 12.2015
High School Diploma -
The Grange P12 College
Hoppers Crossing 01.2002 - 01.2014
Skills
- Fitness training
- Fitness safety
- Class management
- Member engagement
- Client communication
- Customer engagement
- Team leadership
- Staff training
- Team collaboration
- Health and safety
- Behavior assessment
- Dog behavior
- Animal handling
- Dog training
- Veterinary nursing
- Behaviour assessment
- Clinic operations
Personal Information
- Title: Practice & Animal Care Manager | Les Mills BODYCOMBAT Instructor
- Driving License: Victorians Drivers License
Certification
- Victorians Drivers License
- Working With Childrens Check
- National Police Check
- Microsoft Office Suite
- First Aid & CPR
Timeline
Les Mills BODYCOMBAT -
Les Mills Asia Pacific
03.2026 - 05.2026
Group Fitness Instructor
Inbalance Fitness & Goodlife Queensland
03.2026 - Current
Practice Manager
Vetcall Burleigh
07.2025 - 07.2026
Dog Daycare Manager & Trainer
Big Paws Little Paws
08.2023 - 05.2025
Dog Training -
Petbarn Dog Training
01.2023 - 03.2023
Manager Animal Practices & Care
The Pets Hotel
07.2018 - 08.2023
Certificate III - Vet Nursing
The Gordon
01.2016 - 11.2016
Certificate II - Animal Studies
The Gordon
01.2015 - 12.2015
High School Diploma -
The Grange P12 College
01.2002 - 01.2014