Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shianne Hogan

Casino,NSW

Summary

Experience and knowledge with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Previously collaborating with teams to maintain high service standards and adapt to changing needs.


Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Record of fostering safe and supportive environment through empathy and adaptability.

Overview

6
6
years of professional experience

Work History

NDIS Support Worker

Creating Positive Pathways Together
05.2023 - 10.2024
  • Leigh Bosworth - 0434499608
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.

Barista

Jos Cafe
03.2023 - 05.2023
  • Jo Bennett- 0405694964
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Hospitality Worker

Casino RSM Club
06.2018 - 08.2021
  • Simone Skennar- 0412982027
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
  • Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

GED -

Casino High School
Casino, NSW
12-2018

Skills

  • Daily living support
  • Active Listening
  • Food safety knowledge
  • Upselling strategies
  • First Aid Training
  • Cross-cultural sensitivity
  • Event preparation
  • Teamwork and Collaboration
  • Customer Service
  • Safe alcohol service
  • Multitasking Abilities
  • Time Management

Timeline

NDIS Support Worker

Creating Positive Pathways Together
05.2023 - 10.2024

Barista

Jos Cafe
03.2023 - 05.2023

Hospitality Worker

Casino RSM Club
06.2018 - 08.2021

GED -

Casino High School
Shianne Hogan