Shiarra Pitt
Cairns,QLD
Summary
Customer-oriented Store Manager and Receptionist offering over 4 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth and providing outstanding administrative support to staff and guests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
The Income Tax Professionals
Cairns, QLD
05.2024 - 08.2024
- Greeted visitors and provided them with assistance
- Scheduled appointments for clients in person, over the phone and v
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Maintained a neat reception area by organizing materials and tidying up furniture
- Performed data entry tasks into various computer systems accurately and promptly
- Assisted in maintaining office supplies inventory by checking stock to determine inventory and placing orders for supplies
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Processed payments
- Created and sent out invoices to clients
- Organized and filed paperwork
- Assisted clients with any questions regarding their taxes or filing status.
- Prepared, reviewed and lodged tax returns for individuals, partnerships, corporations and trusts
Store Manager
Edge Clothing
Albury, NSW
01.2021 - 12.2021
- Responsible for hiring new employees and conducting interviews
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Handling customer complaints and compliments
- Responsible for returns, refunds and exchanges
- Dealing with theft and police reports/security
- Able to juggle multiple responsibilities including managing a team, daily operations, customer service and stock replenishment
- Responsible for replenishing the store using visual merchandising skills
- Oversaw all store operations while generating $58,000 in monthly sales
- Responsible for training all staff members in customer service to meet all daily, weekly and monthly targets such as KPI's, personal budgets and average spend on every sale.
Store Manager
Valleygirl/Temt
Albury, NSW
02.2017 - 01.2021
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Managed inventory tracking and physical inventory counts to minimize loss
- Resolved customer problems by investigating issues, answering questions and building rapport
- Strengthened work flow productivity by hiring, managing and developing top talent
- Changing mannequins, racks, signs and displays regularly
- In charge of all sale and new season promotion set ups
- Responsible for planning team meetings to discuss any past or new goals to achieve, overcoming any issues within the store or team and coming up with new ideas to exceed expectations of HO.
Retail Assistant
Always Alice
Albury, NSW
10.2016 - 01.2017
- Displayed merchandise to present visually appealing arrangements that drive sales
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
- Capitalized on upselling opportunities for additional products and services to increase sales numbers
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Showed customers how to style outfits to achieve desired looks
- Responsible for opening & closing of the store
- Packed, fulfilled and sent off customer orders at the post office
- Took over the phone customer orders
- Staying up to date on all fashion trends.
Christmas Casual Retail Stylist
Colette by Colette Hayman
Albury, NSW
11.2015 - 02.2016
- Serving customers and delivering excellent customer service
- Styling customers with jewellery and bags
- Able to work and learn under fast-paced, busy Christmas periods
- Use of modern POS system
- Stock replenishment.
Retail Assistant
The Reject Shop
Corowa, NSW
03.2014 - 11.2015
- Answered incoming telephone calls to provide store, products and services information
- Greeted each customer and offered assistance in finding requested items
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
Education
Year 11 Completion -
Finley High School
04-2013
Skills
- Operations Management
- Operational Budgeting
- Talent Recruitment
- Store Operations Oversight
- Store Merchandising
- Customer Service Management
- POS Systems
- Employee Training
- Shift Scheduling
- Loss Prevention
- Supply Ordering
- Retail Inventory Management
- Team Development
- Employee Supervision and Motivation
- Clerical Support
- Scheduling
- Bookkeeping
- Administrative Support
- Data Entry
- Scheduling appointments
- Greeting and Seating Clients
- Office Administration
Certification
2021 - Certificate II in Business Studies
2024 - Certificate III in Medical Reception
Timeline
Receptionist
The Income Tax Professionals
05.2024 - 08.2024
Store Manager
Edge Clothing
01.2021 - 12.2021
Store Manager
Valleygirl/Temt
02.2017 - 01.2021
Retail Assistant
Always Alice
10.2016 - 01.2017
Christmas Casual Retail Stylist
Colette by Colette Hayman
11.2015 - 02.2016
Retail Assistant
The Reject Shop
03.2014 - 11.2015
Year 11 Completion -
Finley High School
2021 - Certificate II in Business Studies
2024 - Certificate III in Medical Reception
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