Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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SHIELA MARIE BRIGOLI

SHIELA MARIE BRIGOLI

Auburn,Australia

Summary

A hardworking individual looking for a responsible role in a reputable organization, dedication, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.

Overview

12
12
years of professional experience

Work History

Support Worker

Gallipoli Home
03.2025 - 04.2025
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.

Nursing Assistant

Doha Clinic Hospital
01.2023 - 03.2023
  • Assisting patients with hygiene activities including bathing, brushing teeth, dressing and toileting, promoting patient comfort.
  • Monitored vital signs and reported any abnormalities to nursing staff promptly.
  • Provided emotional support to patients and families, ensuring a positive healthcare experience.
  • Assisting patients with meals by feeding them.
  • Provided companionship to patients, monitored their emotional wellbeing and offered reassurance when needed.
  • Assisting patients performing daily activities such as walking or exercising, and social actions.
  • Assisting the patients getting up in bed, turning or re-positions bedridden patients.

Sales Executive

AlFardan Jewellery
11.2017 - 10.2023
  • Develop a detailed understanding of the features and benefits of the product/service
  • Setting up meetings with the prospective clients
  • Negotiating contracts to arrive at the best deal for the client and organization both
  • Working towards achieving the sale's target
  • Ensure high levels of customer satisfaction through excellent sale's service.
  • Collaborate within teams to achieve better results
  • Take feedback from customers and share it with support teams
  • Deep understanding of negotiating techniques and marketing tactics
  • Faster learning ability and passion for sale's
  • Maintaining long-term, meaningful relationships with existing clients to retain business from them.
  • Up skilling with upgrades and additional products/services to the existing clients

Luxury Perfume/Cosmetics - Senior Sales Promoter

Qatar Dutyfree (HIA)
02.2013 - 11.2017
  • Demonstrate and provide information on promoted products/services
  • Create a positive image and advice client to experience the product.
  • Approach people and giving some product samples or blotters to catch their attention.
  • Convince consumers to buy and making some promotional offers.
  • Knows how to handle customers and find out what they want or suites their needs.
  • Explain the ingredients of each product promoted.
  • Maximizes the sales
  • Assist the customers with patience and with a smile.

Education

Certificate IV - Ageing Support

Lead College Pty Ltd
Parramatta, NSW
04.2025

Professional Diploma - Nursing Assistant

Filipino Institute
11.2022

Bachelor of Science - Nursing BSN

Southwestern University
03.2003

Skills

  • Maintain the highest standards of professional ethical conduct
  • Promotes quality values throughout the organization
  • Demonstrates ability to work under pressure and produce
  • Possesses a strong working knowledge of MS Word, Excel & PowerPoint, and the World Wide Web
  • Customer service
  • Negotiation
  • Patient care
  • Vital signs
  • Infection control
  • Daily living support
  • Health and safety awareness
  • Emotional support
  • Daily living assistance
  • Confidentiality and privacy
  • Active listening
  • Personal care assistance
  • Housekeeping tasks

LANGUAGES

English
Filipino

Timeline

Support Worker

Gallipoli Home
03.2025 - 04.2025

Nursing Assistant

Doha Clinic Hospital
01.2023 - 03.2023

Sales Executive

AlFardan Jewellery
11.2017 - 10.2023

Luxury Perfume/Cosmetics - Senior Sales Promoter

Qatar Dutyfree (HIA)
02.2013 - 11.2017

Professional Diploma - Nursing Assistant

Filipino Institute

Bachelor of Science - Nursing BSN

Southwestern University

Certificate IV - Ageing Support

Lead College Pty Ltd

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SHIELA MARIE BRIGOLI