Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Shiela Mae Amazona

Bertram,Australia

Summary

Hardworking and highly motivated Filipino international student with strong work ethics and a passion for embracing new challenges. Eager and responsible professional with a strong educational background ready to leverage technical aptitude, time management skills, and a proven track record in customer service. A team player in excellent physical condition.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Assistant

Baby Bunting
11.2023 - Current
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Connected with and understand demands of new and expectant parents by providing customer service that goes above and beyond.
  • Take parents through product features by demonstrating how to work.
  • Build and maintain genuine bond with every parent.
  • Stay 100% on top of stock levels around store.

Sales Assistant

Zara Inditex
11.2023 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills by giving 100% service.

Christmas Casual Retail Assistant

dusk
10.2023 - Current
  • Greeted customers, providing product information.
  • Assisted in stocking shelves, unpacking shipments, and organizing store.
  • Maintained clean and organized work environment.
  • Conducted more than 10 inventory counts of merchandise.
  • Provided 100% excellent customer service, promptly responding to customer needs.

Corporate Sales Officer

Bank of the Philippines Island
01.2018 - 09.2023
  • Acquired 500 new customers for bank's portfolio through face-to-face meetings, phone calls, and emails.
  • Provided 100% exceptional customer service and support to customers.
  • Collaborated with cross-functional teams to improve interdepartmental communication and workflow.
  • Drafted and edited more than 1,000 business correspondence in year, reports, and presentations for accuracy and clarity.
  • Utilized Microsoft Office suite for administrative tasks.

Operations Assistant

Bank of the Philippines Island
05.2010 - 01.2018
  • Managed daily operations, file maintenance, appointment scheduling, and communication to clients and increased sales by 20%.
  • Coordinated and scheduled meetings, conferences, and travel arrangements.
  • Oversaw office supply inventory, processed order requests, and maintained vendor relationships.
  • Delivered exceptional customer service and support to clients and visitors. Managed over 50 customers per day.

Crew Staff

McDonalds
05.2009 - 04.2010
  • Provided 100% friendly and efficient customer service, taking orders and addressing inquiries courteously.
  • Accurately recorded and processed customer orders using point-of-sale systems.
  • Prepared and assembled food items following McDonald's standards, ensuring quality and consistency.
  • Collaborated effectively with team members for smooth restaurant operations.

Education

Graduate Diploma Management Learning - Business

Skills Australia Institute
Cannington, WA
12.2025

Bachelors in Science in Commerce - Business

University of Cebu
Philippines
04.2010

Skills

  • Exceptional Customer Service
  • Strong Communication Skills
  • Time Management and Adaptability
  • Exceptional Attention to Detail
  • Computer Proficiency in Microsoft Office
  • Data Entry and File Organization
  • Team Collaboration
  • Fast-paced Environment Adaptability

Certification

  • Pharmacy Assistant Certificate, AC-3436-34719085, 10/05/2023
  • AESOD Training, 06/24/2022

Accomplishments

  • Wednesday to Sunday: Available at all times, including holidays.
  • During School Break: Available for unlimited hours at any time.

Timeline

Sales Assistant

Baby Bunting
11.2023 - Current

Sales Assistant

Zara Inditex
11.2023 - Current

Christmas Casual Retail Assistant

dusk
10.2023 - Current

Corporate Sales Officer

Bank of the Philippines Island
01.2018 - 09.2023

Operations Assistant

Bank of the Philippines Island
05.2010 - 01.2018

Crew Staff

McDonalds
05.2009 - 04.2010

Graduate Diploma Management Learning - Business

Skills Australia Institute

Bachelors in Science in Commerce - Business

University of Cebu

Similar Profiles

CREATE PROFILE
Shiela Mae Amazona