Shiela Mae Pantorgo
Punchbowl,NSW
Summary
Dynamic healthcare professional with extensive experience at St. Basils Nursing Home, excelling in patient care and effective communication. Proven ability to develop tailored care plans and enhance resident engagement through recreational activities. Strong record-keeping skills and a collaborative approach ensure high-quality care and compliance with safety regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leisure & Lifestyle Officer
St. Basils nNursing Home
Lakemba, NSW
09.2022 - Current
- Assisted residents with daily living activities and personal care tasks.
- Monitored resident health and reported changes to nursing staff promptly.
- Coordinated recreational activities to enhance resident engagement and socialization.
- Documented resident care notes accurately for effective communication among staff.
- Collaborated with healthcare team to implement individualized care plans for residents.
- Ensured compliance with safety regulations and infection control practices consistently.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Supervised subordinate staff in carrying out daily duties and activities.
Administration Officer
St. Basils Nursing Home
Lakemba, NSW
12.2022 - 08.2023
- Managed office correspondence and maintained filing systems for efficient information retrieval.
- Developed and maintained databases for tracking staff information and resources.
- Processed invoices and purchase orders to support financial operations effectively.
- Handled employee inquiries and provided support related to office policies and procedures.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Updated databases with new customer contact details or changes in existing accounts.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
- Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Generated weekly reports detailing progress made against set targets or objectives.
- Maintained accurate records of employee attendance data using HR software applications.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Received and distributed mail, letters and packages.
- Provided HR administrative assistance to management team.
- Ensured that all incoming calls were answered promptly in a professional manner.
Personal Care Assistant
Meditech Staffing
Strathfield, NSW
11.2018 - 02.2022
- Provided compassionate personal care to clients in home and facility settings.
- Assisted clients with daily living activities and mobility support.
- Monitored client health and reported changes to healthcare professionals.
- Collaborated with multidisciplinary teams to create tailored care plans.
- Documented patient information accurately in electronic health records systems.
- Developed strong relationships with clients to enhance comfort and trust.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided ongoing compassionate patient care for each client.
Registered Nurse
San Jose Medicare Community Hospital
San Jose, Camarines Sur, Region 5, Camarines Sur
01.2015 - 06.2018
- Administered medications and monitored patient responses effectively.
- Collaborated with healthcare teams to develop care plans for patients.
- Assisted in patient assessments and documented vital signs accurately.
- Educated patients and families on treatment plans and health management.
- Utilized electronic health records to maintain patient documentation securely.
- Supported nursing staff by mentoring new team members during shifts.
- Responded promptly to patient calls for assistance and care needs.
- Conducted routine checks on medical equipment to ensure functionality.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
Education
Bachelor of Science - Nursing
University of New England
Sydney, NSW05-2026
Diploma - Early Childhood Care And Education
Future Academy LTD
Sydney, NSW03-2020
Bachelor of Science - Nursing
Ateneo De Naga University
Philippines03-2010
Skills
- Patient care
- Care planning
- Personal hygiene
- Health monitoring
- Effective communication
- Team collaboration
- Record keeping
- Office administration
- Work coordination
- Teamwork and collaboration
Languages
English
Professional
Tagalog
Full Professional
Greek
Limited
Certification
St Basils Nursing Home (Online Education/ CPD Certificates):
- Dementia: How to respond to behaviours (Residential)-July 15, 2025
- Bullying and Harassment in the Workplace (Sexual Harassment Update) (Residential)- July 7, 2025
- Dementia: Understanding Beahviours (Residential)- July 7, 2025
- Clinical Effective Incident Management System (Residential)- July 7, 2025
- Culturally Inclusive Care (Residential)- July 2, 2025
- Work, Health & Safety - NEW- July 2, 2025
- Customer Service: Complaint Management (Residential)- July 2, 2025
- Strengthened Aged Care Quality Standards- June 6, 2025
- Trauma Aware and Healing Informed Care (Residential)- June 6, 2025
- ABUSE, UNEXPLAINED ABSENCES & SIRS (Residential)- June 6, 2025
- INFECTION CONTROL: AN OVERVIEW (Residential)- June 6, 2025
- Code of Conduct for Aged Care- June 6, 2025
- Privacy and Confidentiality (Residential)- June 6, 2025
- Statement of Rights - Aged Care Quality Safety Commission- March 12, 2025
- PPE AND HAND HYGIENE ESSENTIALS (HR-GN)- December 12, 2024
FIRST AID TRAINING
- HLTAID011 - Provide First Aid- Expiry date: 24/09/2027
- HLTAID010 - Provide basic emergency life support- Expiry date: 24/09/2027
- HLTAID009 - Provide cardiopulmonary resuscitation- Expiry date: 24/09/2025
References
References available upon request.
Timeline
Administration Officer
St. Basils Nursing Home
12.2022 - 08.2023
Leisure & Lifestyle Officer
St. Basils nNursing Home
09.2022 - Current
Personal Care Assistant
Meditech Staffing
11.2018 - 02.2022
Registered Nurse
San Jose Medicare Community Hospital
01.2015 - 06.2018
Bachelor of Science - Nursing
University of New England
Diploma - Early Childhood Care And Education
Future Academy LTD
Bachelor of Science - Nursing
Ateneo De Naga University