Shihan Sun
Summary
A proactive, confident sales assistant with successful sales experience in luxury retail. Positive and friendly individuals with a passion for ensuring customers receive the highest quality of customer service. Played a supportive role in the team and received high achievements in many group projects in university. Ready to meet new challenges and be able to quickly integrate into the team and continue to contribute positively.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Sales Assistant
Mulberry
03.2022 - 01.2023
- Drive team success by consistently surpassing daily and monthly targets, contributing to the recognition as a high performer within the company.
- Deliver personalized service that establishes strong customer connections, fostering relationships with potential and existing clients through proactive follow-up.
- Elevate the customer experience through friendly and efficient service, resulting in a remarkable 20% increase in sales opportunities from repeat customers.
- Successfully meet and exceed targets utilizing various opportunities, including walk-in customers and effective Customer Relationship Management (CRM) strategies.
- Demonstrate a deep understanding of customer needs, providing valuable advice that leads to a 15% increase in bundle sales.
- Showcase expertise in cash register operations, inventory room organization, product labelling, merchandise unloading, and overall store maintenance.
- Facilitate the onboarding of new team members by imparting knowledge on exceptional customer service, product information, and daily paperwork procedures.
Sales Assistant
XIMI Vogue
06.2021 - 01.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborating within a team or independently to surpass key performance indicators (KPIs) on a weekly and monthly basis.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- A problem solver that increases 20% conversion rate and helps improve customer retention.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Proficient in operating cash registers, adept at inventory organization, skilled in post-sale service, meticulous in cleaning, and experienced in maintaining visual merchandising.
Assistant Store Manager
MOMO SUSHI
11.2020 - 05.2021
- Oversaw opening and closing procedures and proposed improvements to optimize daily activities.
- Responded to customer inquiries via calls, emails, and social media interactions, addressing questions and concerns effectively.
- Memorized preferences of regular visitors, fostering familiarity and strengthening customer relationships.
- Achieved a 30% increase in store revenue by leveraging Search Engine Marketing (SEM) and social media platforms.
- Proactively gathered customer feedback, providing valuable insights and suggestions that improved satisfaction rates from 79% to an impressive 93%.
Education
Bachelor of Design - Industrial Design
RMIT University
Melbourne, VIC11.2024
Skills
- Bilingual service
- Complex Problem-Solving
- Visual Merchandising
- Attention to Detail
- Teamwork
- Creativity (Adobe programs)
- Time Management
- Customer service
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Sales Assistant
Mulberry
03.2022 - 01.2023
Sales Assistant
XIMI Vogue
06.2021 - 01.2022
Assistant Store Manager
MOMO SUSHI
11.2020 - 05.2021
Bachelor of Design - Industrial Design
RMIT University
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