Shikha Saini
Canberra,ACT
Summary
Dedicated professional with over 5 years of experience in management, leadership, and communication. Proven track record of outstanding customer service and multitasking in fast-paced environments. Expertise in administrative tasks, sales coordination, and team leadership. Strong work ethic, excelling independently or collaboratively. Pursuing Certificate IV for Real Estate Practice.
Overview
7
7
years of professional experience
Work History
Sales Administration
LJ Hooker Manuka
Canberra, ACT
09.2024 - Current
- Ensure all Administrative tasks associated with listing and selling real estate are carried out on time and effectively
- Take responsibility for the coordination and placement of advertising and marketing material in local and regional newspapers, as well as the preparation and distribution of sales contracts and associated correspondence
- Organise monthly/weekly sales meetings, including the collection of contributions from staff members prior to each meeting and the preparation and distribution of minutes and agendas
- Maintain knowledge of all office listings so enquiries from both vendors and purchasers can be managed in the absence of a member of the Sales team
Canberra Airport Duty Manager
Avis/budget Group
Canberra, ACT
03.2022 - 01.2024
- Control of the day to day operations of all staff and fleet at location
- Coaching of counter employees to ensure that the customer service and sales process is followed and the management of team members
- Ensuring that vehicles for rent meet company standards for cleanliness, mechanical body condition and roadworthiness
- Responsibility includes coordinating financial transactions, scheduling employee shifts, delegating pertinent duties and enforcing facility policies
2IC Bakery Department Incharge
Coles Group
Canberra, ACT
03.2019 - 03.2022
- Maintained high food quality standards in kitchen and upheld health code standards
- Created new bakery menu items to appeal to new and existing customers
- Trained and supervised new employees on bakery operations and procedures
- Managed inventory and placed orders for baking supplies
Sales Assistant
David Jones
Canberra, ACT
11.2018 - 02.2022
- Ensuring high levels of customer satisfaction through excellent sales service
- Maintaining outstanding store condition and visual merchandising standards
- Reporting any inventory or service issues to management and the appropriate Account Manager immediately
- Handling product returns and payment refund requests
Rental Sales Agent
Avis/budget Group
Canberra, ACT
03.2021 - 01.2022
- Assist customers in selecting the right vehicle for their needs
- Provide exceptional customer service and ensure customer satisfaction and communicate effectively with customers and team members to achieve sales targets
- Handle customer enquiries and resolve any issues promptly
- Ability to work well under a fast paced environment
Customer Service Representative
Rashays
Canberra, ACT
01.2018 - 02.2019
- Present menu and provide detailed information when asked (e.g about potions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Offer menu recommendations upon request
- Making menu recommendations, answering questions also, sharing additional information with restaurant patrons
Education
CERTIFICATE IV FOR REAL ESTATE PRACTICE -
LJ Hooker Manuka
Canberra, ACT01.2024
CERTIFICATE IV IN PHYSIOTHERAPY -
Canberra InstItute of technology
Canberra, ACT05.2023
Skills
- Leadership & Supervision Skills
- Problem-solving abilities
- Planning and Organising
- Team Management
- Multitasking Abilities
- Adaptability
References
Available on request
Timeline
Sales Administration
LJ Hooker Manuka
09.2024 - Current
Canberra Airport Duty Manager
Avis/budget Group
03.2022 - 01.2024
Rental Sales Agent
Avis/budget Group
03.2021 - 01.2022
2IC Bakery Department Incharge
Coles Group
03.2019 - 03.2022
Sales Assistant
David Jones
11.2018 - 02.2022
Customer Service Representative
Rashays
01.2018 - 02.2019
CERTIFICATE IV FOR REAL ESTATE PRACTICE -
LJ Hooker Manuka
CERTIFICATE IV IN PHYSIOTHERAPY -
Canberra InstItute of technology