Shilpa Tyagi
Byford,WA
Summary
Accomplished professional with a strong background in electronic business and client support, previously with the Department of services Australia. Demonstrated expertise in strategic planning and data-driven decision-making. Proven leadership and communication skills, fostering team collaboration and achieving high client satisfaction. Skilled in time management and enhancing operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Biosecurity Officer- Client Contact Group
Department of Agriculture Forestry and Fisheries
Perth, WA
04.2025 - Current
- Maintained service excellence, positive relationships and service focused communication and team culture.
- Provided exceptional customer support, leading to increased client satisfaction.
- Maintained the positive attitude towards learning and advancement during the process of transition.
- Addressed customer queries and resolved concerns by employing timely and on-point solutions, asked for assistance in the complicated issues.
- Coordinated closely with other teams in the department to gather information and feedback to improve performance and productivity.
- Implemented methods to improve the efficiency and quality of my work.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
- Assisted staff members during training , helping them develop their skills as well as to practice mine.
Client Support Services
Services Australia
556 Wellington Street, Perth
03.2024 - 04.2025
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Assisted the Local peer support team in various aspects of program delivery management.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Conducted case management activities and services with multidisciplinary team.
- Interacted with team members across departments to research and resolve customer issues.
- Reduced response times for client inquiries, implementing prioritization strategy that focused on urgent issues first.
- Reduced average case resolution time, implementing more effective diagnostic tools and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Senior Trainer- Early Childhood Education and Care
Good Start Early Learning- South Zone.
Mount Nasura
03.2014 - 03.2023
- Facilitated a cooperative work atmosphere by maintaining regular communication and sharing progress updates.
- Enhanced operational workflows by maintaining well-organised learning materials and training programs available for the trainees.
- Gathered and organized materials to support operations.
- Fostered a unified approach by developing strategic plans with department heads.
- Facilitated recruitment by organizing interviews and onboarding.
- Utilized effective communication techniques to address and manage staff issues.
Optical Lab Technician
Specsavers
Port Melbourne, VIC
11.2007 - 02.2013
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Assisted the Local peer support team in various aspects of program delivery management.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Conducted case management activities and services with multidisciplinary team.
- Interacted with team members across departments to research and resolve customer issues.
- Reduced response times for client inquiries, implementing prioritization strategy that focused on urgent issues first.
- Reduced average case resolution time, implementing more effective diagnostic tools and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Advanced Diploma - Child Psychology, Children With Special Needs
HBF Australia
Perth, WA06.2012
Masters Of Biotechnology - Recombinant DNA TECHNOLOGY
OQU
Perth, WA04.2006
Skills
Well organised, balanced team approach
Strong communication skill
Experience in creating strategies, evaluating data and planning activities to provide a healthy environment for growth and development
- Work coordination
Experience of working with families and communities together
Time management and leadership skills
Certification
First Aid certification
Working with children
Dealing children with anaphylactic shock
Certificate of working with children exposed to child abuse
Languages
Hindi, English
Professional Working
Timeline
Biosecurity Officer- Client Contact Group
Department of Agriculture Forestry and Fisheries
04.2025 - Current
Client Support Services
Services Australia
03.2024 - 04.2025
Senior Trainer- Early Childhood Education and Care
Good Start Early Learning- South Zone.
03.2014 - 03.2023
Optical Lab Technician
Specsavers
11.2007 - 02.2013
Advanced Diploma - Child Psychology, Children With Special Needs
HBF Australia
Masters Of Biotechnology - Recombinant DNA TECHNOLOGY
OQU