Shimsha Shetty
Software Engineer | Customer Service | Cyber Security
Clyde North,VIC
Summary
With over 7 years of professional experience, encompassing roles as a Software Engineer specialising in embedded systems within the automotive industry and in customer service positions. As a certified cybersecurity professional seeking to shift my focus to a cybersecurity role, I possess a solid understanding of fundamental concepts and principles, as well as the ability to quickly gain proficiency in any new tools or technologies within a minimum time frame. I am an energetic self-starter, problem-solver, and team player with outstanding technical, analytical, and communication skills. My commitment to continuous learning ensures that I remain updated with the latest developments in the security field.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Customer Contact Officer
Serco (Department of Health and Human Services Victoria)
07.2021 - 04.2022
- Effectively operated CVMS system and Genesys Cloud, managing complex inbound and outbound inquiries, and providing consistent and thorough customer support to individuals during Covid.
- Addressed inquiries about evolving lockdown regulations and reported breaches during the pandemic to ensure compliance.
- Maintained detailed logs of interactions in accordance with policies, effectively managing secure and sensitive data with professionalism.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
Professional Marker
NCS Pearson Inc. Melbourne
04.2013 - 06.2021
- Marked NAPLAN and UK GCSE responses accurately and professionally using the online ePen marking system, adhering to given instructions and applying marking scheme..
- Achieved 100% accuracy and exceptional speed in marking projects while maintaining consistent rate of script marking.
- Ensured security and confidentiality of all assessment and quality control information and materials.
Internship
Clarinox Technologies Pty Ltd Melbourne
06.2013 - 11.2013
- Established host and target environments for application development, specializing in Qt/C++ applications for QNX real-time operating system.
- Successfully built and executed Qt applications using QNX Momentics and Qt Creator IDE, ensuring compatibility and optimal performance.
- Developed and tested C++ applications within real-time embedded systems environment to ensure their reliability and responsiveness.
- Prepared comprehensive API documentation using Doxygen tool.
Software Engineer
Larsen & Toubro: L&T India
05.2011 - 02.2012
- Implemented test code using C language and conducted unit testing with Microsoft Visual C+
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Generated system and software requirements document and maintained a Traceability Matrix within IBM Rational DOORS, effectively linking requirements to design elements, test plans, and test cases, ensuring comprehensive test coverage.
- Engaged in daily scrum meetings, providing essential day-to-day status updates and insights on planned deliverables, contributing to efficient project management.
- Collaborated with cross-functional teams to deliver high-quality software products on schedule.
Software Engineer
Ninestars Information Technologies India
05.2008 - 05.2011
- Developed and tested bootloader using C and assembly programming languages.
- Created database for Bookshelf application, using SQLite database programming. Facilitated efficient data storage and retrieval for application.
- Created detailed, comprehensive, and well-structured Test Cases and Technical Description documents for e-Reader product
- Conducted in-depth testing of various functionalities within eBook Reader applications, validating their performance and usability.
- Prepared training materials, including training documents and meeting minutes, and provided training sessions to onboard and educate new technical staff on software and application usage.
- Demonstrated strong understanding of project lifecycle, including Software Development Life Cycle, to contribute effectively to the overall project's success.
- Collaborated with cross-functional teams to deliver high-quality software products on schedule.
Education
Bachelor of Engineering - Computer Science
Jawaharlal Nehru National College of Engineering
India 08.2004 - 07.2008
Skills
Security standards and frameworks including ISO 27001, ISM, NIST and Essential 8
undefinedCertification
Certified Ethical Hacker Practical (CEH), EC-Council, 10/2023 - 10/2026
Professional Development
- Actively engage in hacking challenges and continuously pursue security learning paths on platforms such as TryHackMe, Security Blue Team, and PentesterLab.
- Proficient in using VMware Workstation/VirtualBox and Kali Linux for penetration testing practice and SOC operations.
- Completed a comprehensive two-day practical training program by Purple Team Australia, focusing on OSINT and Incident Response.
- Participated in the AWSN Incident Response Competition 2023 by Retrospect Labs, gaining hands-on experience with tools like Event Viewer, Wireshark, and Volatility.
Affiliations
- AWSN Member
- AISA Member
Timeline
Customer Contact Officer
Serco (Department of Health and Human Services Victoria)
07.2021 - 04.2022
Internship
Clarinox Technologies Pty Ltd Melbourne
06.2013 - 11.2013
Professional Marker
NCS Pearson Inc. Melbourne
04.2013 - 06.2021
Software Engineer
Larsen & Toubro: L&T India
05.2011 - 02.2012
Software Engineer
Ninestars Information Technologies India
05.2008 - 05.2011
Bachelor of Engineering - Computer Science
Jawaharlal Nehru National College of Engineering
08.2004 - 07.2008
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