Shine(Jiaying) Song

Sydney Burwood,NSW

Summary

Friendly Coffee Shop Worker with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. A great team player with a positive "can-do" attitude who can work in multi-task in a fast-paced environment.

Work History

Coffee Shop Worker

18 GRAMS

Sydney Westfield Eastgardens, NSW

06.2022 - 09.2022

Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Managed over 50 customer services per day.
Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Controlled line and crowd with quick, efficient service.
Provided customer service with enthusiasm and always put customer needs and experience first

Education

M.D. - Accounting

University of New South Wales

Sydney, NSW

09.2022

Skills

Bilingual: English and Mandarin speaker
Strongly customer-focused and delivers outstanding customer service
Good team player with a keen learning attitude

Have great enthusiasm to communicate with others
Hospitality and Professionalism
Can manage high traffic of customers

VOLUNTEER EXPERIENCE

· Used well communication skills to help review the health information of people entering and leaving the community

· Worked as part of a team to screen the vaccination status among community residents and conduct respectful interviews with residents who were not yet vaccinated.

Languages

Chinese (Mandarin)

Native or Bilingual

Timeline

Coffee Shop Worker

18 GRAMS

06.2022 - 09.2022

M.D. - Accounting

University of New South Wales