Summary
Overview
Work History
Education
Skills
Certification
References
Golf
Timeline
Generic

SHINGIRAI MATONGO

Box Hill,NSW

Summary

Talented Support Worker and IT software engineer focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 4 years of experience building community and developing social skills through incremental therapeutic techniques.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Support Worker

Hireup
06.2024 - Current
  • Provide support care, provide transport, community access with clients
  • Manage two ongoing clients weekly from Monday to Friday
  • Have been able to create and maintain a good relationship with current clients.
  • Have worked in disability homes managing meals and medication for clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.

Team Member

Asset Sentry
02.2024 - Current
  • Vacuuming stairs and common areas.
  • Completing timesheets and incorporating any new work on daily schedules.
  • Writing down daily, weekly activities and following the plan of action.
  • Mopping hard surfaces and removing cobwebs.
  • Putting out and bringing in bins to and from council collection.
  • Cleaning car parks and common outside areas.
  • Driving the team around to various areas to be cleaned.
  • Manage a total of 7 to 10 buildings or apartment blocks on a daily basis.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Address and resolve customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.

Software Engineer

Kenac Computer Systems
07.2022 - 01.2024
  • Develop checklists and procedure manuals.
  • Execute backup processes and procedures.
  • Coordinate execution of disaster recovery processes.
  • Implement approved architectural designs.
  • Test and evaluate systems and network integrity.
  • Propose physical network setup.
  • Maintain internal data center.
  • Configure system and application software.
  • Develop, schedule, and conduct end-user training.
  • Manage infrastructure, configure system and application software.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Developed scalable and maintainable code, ensuring long-term stability of the software.

Community Support Worker

Simukai Children’s Home
01.2018 - 01.2024
  • Proficiently handle basic health care responsibilities.
  • Facilitate positive contact and communication between children and their parents.
  • Connect clients with essential community resources.
  • Design and implement behavior intervention and support programs.
  • Conduct comprehensive assessments of individuals and families.
  • Develop individualized service plans.
  • Organize and facilitate educational workshops and support groups.
  • Prepare and submit reports on client progress.
  • Act as an advocate for clients and families.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.

Student Intern

Axis Solutions
02.2015 - 02.2017
  • Draft monthly reports, administration duties, produce Gantt charts, prepare quotations and proforma invoices, receive and assign parts and laptops, handle customer inquiries and complaints, bill clients, compile meeting minutes and departmental reports, receive and keep stock of enterprise equipment parts, keep track of assigned laptops

Education

Master of Science - Information Technology

Macquarie University
Sydney

Skills

  • Time management
  • Active listening
  • Compassionate
  • Critical thinking
  • Daily living support
  • Health and safety awareness
  • Confidentiality and Privacy
  • Emotional Support
  • Housekeeping tasks
  • Meal Preparation
  • Transportation Assistance
  • Clean Driving Record
  • Troubleshooting
  • Multitasking

Certification

  • 23 IBM Badges in Power and Storage Systems
  • CISCO CERTIFIED NETWORK

References

  • Kenac Computer Systems, Fariranai Matapura, matapurafariranai1994@gmail.com, +263773578354
  • Axis Solutions, Tanaka Irvine Munawa, tanakairvine44@gmail.com, +263716661814
  • Africa University, Mr Masese, maseset@africau.edu, +263771715762
  • Asset Sentry, Mr Jamela, 0452203076

Golf

Im a good amatuer golfer and play atleast twice a week as it helps me relax.

Timeline

Support Worker

Hireup
06.2024 - Current

Team Member

Asset Sentry
02.2024 - Current

Software Engineer

Kenac Computer Systems
07.2022 - 01.2024

Community Support Worker

Simukai Children’s Home
01.2018 - 01.2024

Student Intern

Axis Solutions
02.2015 - 02.2017

Master of Science - Information Technology

Macquarie University

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SHINGIRAI MATONGO