Shintaro Umiyama
Melbourne
Summary
Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
Work History
Brista
Starbucks
Tokyo
01.2024 - 03.2025
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Brista
Starbucks
London
02.2022 - 10.2023
- Maintained a clean and well-stocked work area throughout shifts.
- Analyzed sales data to identify trends and areas for improvement.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Trained front-of-house staff on cafe policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
High School Diploma -
Hakata High School
Fukuoka JAPAN03-2018
Skills
- Espresso preparation
- Customer service
- Inventory management
- Sales analysis
- Employee training
- Workstation organization
- Quality control
- Milk steaming
Accomplishments
- I won Brista championship of Starbucks in 2023
Timeline
Brista
Starbucks
01.2024 - 03.2025
Brista
Starbucks
02.2022 - 10.2023
High School Diploma -
Hakata High School