Shion Usui
Melbourne,VIC
Summary
Dynamic customer service professional with experience at TMJ Co., Ltd., excelling in problem resolution and effective communication. Proven ability to foster positive interactions and collaborate within teams, ensuring customer satisfaction. Skilled in vocal control and assertiveness, consistently delivering high-quality service in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Operator
TMJ Co.,Ltd.
Yokohama, Kanagawa, JAPAN
02.2024 - 02.2025
- TMJ Co., Ltd. was contracted by Costco Wholesale Japan and mainly carried out call operations.
- I answered customer questions, such as how to join or cancel a Costco membership, and how to return products, and reported to Costco when necessary.
- I made an effort to use correct Japanese and polite, easy-to-understand language when speaking to customers.
Restaurant Server
SAIZERIYA
Fujisawa, Kanagawa, JAPAN
10.2022 - 03.2023
- Saizeriya is a major Italian restaurant chain in Japan, my job there was to take customers' orders and deliver the food to them.
- I first practiced carrying many plates efficiently at once. It was a cheap restaurant with a fast turnover, so I had to work accurately and quickly.
- I was also often in charge of the closing shift, so I was always careful to tidy up and clean up after the store.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Education
Bachelor of Arts - Performing Arts
Obirin University
Tokyo, JAPAN03-2023
Skills
- Customer service
- Strong interpersonal skills
- Assertiveness
- Problem resolution
- Directing experience
- Vocal control
- Team collaboration
- Positive interactions
Certification
- Regular car license
- Motorcycle license
Affiliations
- I was in charge of planning, writing, and directing theatrical performances at the university We successfully produced a performance with a total of 60 actors, dancers, musicians, and staff.
Timeline
Call Operator
TMJ Co.,Ltd.
02.2024 - 02.2025
Restaurant Server
SAIZERIYA
10.2022 - 03.2023
Bachelor of Arts - Performing Arts
Obirin University
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