Shekinah Fiaalii

• Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.

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• Streamlined communication with customers by accurately documenting call details and updating records in the database.
• Kept up-to-date on company policies and product offerings to provide accurate information to callers, fostering trust and loyalty among customers.

• Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
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• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.