SHIRAN LALEZARI
Maleny,QLD
Summary
Customer-oriented retail professional with over 10 years of experience in reputable shops. Goal oriented and high execution ability
Overview
10
10
years of professional experience
Work History
LEAD BARISTA AND FOH
Spicers Clovelly Estate
Montville, QLD
12.2023 - 05.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
SHIFT MANAGER
Nespresso
11.2021 - 05.2023
- Shift maintenance: team management and proper time management
- Knowledge of frontal sales, sales targets and digital sales
- Extensive knowledge in cash register and financial management
- Making up rosters for a staff of 10 people
- Extensive knowledge of the coffee world.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
BRANCH MANAGER+ ICE CREAM MAKER
Blueberry Yogurt Bar
01.2017 - 10.2021
- Branch manager, shift manager, barista and an ice cream maker
- Shift maintenance: managing a large team of employees( 40 people)
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Correct time management
- Working with suppliers and customers
- Creativity and thinking outside the box
- Solving problematic situations and working under pressure.
PRODUCTION ASSISTANT
Rafael - advanced combat systems
04.2018 - 12.2018
- Working with explosives under high security classification
BARISTA
Paz oil company
02.2015 - 01.2017
- Working under pressure
- Managing money correctly and responsibly
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
BARISTA
Aroma espresso bar
09.2014 - 06.2015
- Quality customer service, management ability, sales skills and systemic understanding
- Interpersonal communication and teamwork
Education
SECONDARY EDUCATION - FULL MATRICULATION -
Shhakim Multidisciplinary High School
01.2015
Skills
- Critical thinking
- Creativity
- Leadership
- Teamwork
- Time management
- Organization
- Attention to detail
- Adaptability
- Customer service
- Marketing
- Public speaking
Languages
English
Spanish
Hebrew
Armyservice
07/2015-07/2017, AIR FORCE, Sergeant, Social worker for 400 soldiers.
Treatment and help in solving personal and socio-economic problems, financial and family operations, as well as assistance to the individual in everything related to the benefits and conditions provided by the army. Maintaining a high level of professionalism and social skills, solving problems, and providing an appropriate solution in an agile and efficient manner. The position required the ability to make decisions under pressure, independence and working with external parties: the Ministry of the Interior, Social Security.
Personal Information
Date of Birth: 04/01/97
Timeline
LEAD BARISTA AND FOH
Spicers Clovelly Estate
12.2023 - 05.2024
SHIFT MANAGER
Nespresso
11.2021 - 05.2023
PRODUCTION ASSISTANT
Rafael - advanced combat systems
04.2018 - 12.2018
BRANCH MANAGER+ ICE CREAM MAKER
Blueberry Yogurt Bar
01.2017 - 10.2021
BARISTA
Paz oil company
02.2015 - 01.2017
BARISTA
Aroma espresso bar
09.2014 - 06.2015
SECONDARY EDUCATION - FULL MATRICULATION -
Shhakim Multidisciplinary High School