Shirin Shila
Customer Service Assistant
Hobart
Summary
Dynamic customer service professional with a proven track record at Cotton On, excelling in retail sales and fashion styling. Adept at utilizing POS systems and fostering teamwork to enhance customer experiences. Recognized for maintaining high merchandising standards and effectively resolving customer issues, contributing to a positive shopping environment.
Overview
1
1
year of professional experience
1
1
Language
Work History
Customer Service Assistant
Cotton On
01.2025 - 06.2025
- Provided high-quality service to customers in a busy retail fashion store
- Greeted customers, assisted with product selection, and processed transactions
- Maintained visual merchandising standards and kept the store tidy
- Handled customer complaints and returns professionally and efficiently
- Supported stock replenishment and backroom organization
Retail Sales Assistant
Valleygirl Clothing
08.2024 - 12.2024
- Delivered exceptional customer service in a high-traffic fashion retail store
- Assisted customers with product selection, styling advice, and purchases
- Operated POS system and managed cash and card transactions efficiently
- Maintained store cleanliness, organized merchandise, and updated displays
- Worked collaboratively in a team environment to meet sales targets
Education
Master of Science - Anthropology
Jagannath University
Dhaka, Bangladesh 04.2001 -
Bachelor of Science - Anthropology
Jagannath University
Dhaka, Bangladesh 04.2001 -
Skills
- Customer Service
- Fashion & Styling
- Retail Sales
- POS Systems (Point of Sale)
- Teamwork & Communication
- Merchandising
- Time Management
Qualifications
- Customer Service Training – On-the-job training at Cotton On & Valleygirl
- Cash Handling & POS System Knowledge – Practical experience in retail roles
- Basic Computer Skills – Microsoft Word, Excel, Email, Internet
- Workplace Health & Safety Awareness – Completed (Informal Training)
- NSW Learner Driving Licence – Current
Timeline
Customer Service Assistant
Cotton On
01.2025 - 06.2025
Retail Sales Assistant
Valleygirl Clothing
08.2024 - 12.2024
Master of Science - Anthropology
Jagannath University
04.2001 -
Bachelor of Science - Anthropology
Jagannath University
04.2001 -
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