Shivani Garg

• Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
• Demonstrate excellent communication skills in resolving product and consumer complaints.
• Develop strong customer relationships to encourage repeat business.
• Escalate customer concerns, issues and requirements to supervisors for immediate rectification.
• Educate customers on special pricing opportunities and company offerings.

• Write case documents for prospective international students to assist them in bagging a student visa.
• Apply strong writing, editing and proofreading abilities to each STATEMENT OF PURPOSE to produce best possible content.
• Brainstorm, research and contribute content ideas that appeal to the immigration officer.
• Edit and proofread content to verify proper grammar and quality of writing.
• Deliver high-quality, insightful, informative and entertaining written content while meeting tight deadlines.
• Validated accuracy of information, data and references in written content.
• Revise written output to satisfy needs of the clients.

• Conducted one-on-one personal interviews of students to prepare them for speaking examination.
• Taught all the 4 modules of IELTS independently.
• Handled group debate sessions for one hour each 3 times a day.
• Conducted speaking and grammar classes.
• Provided instruction on material evaluated in listening, speaking, reading and writing sections of IELTS General Training and Academic examinations.
• Maintained records of student assignment performance, monitoring progress over time, gathering feedback on classroom instruction and offering individual support.
• Delivered everyday progress reports to students, grading practice questions and giving feedback on grammar, syntax and general style for writing assignments.
• Gave engaging lectures and presentations to promote student learning and content retention.

• Taught all the four modules of IELTS -Listening, Reading, Writing and Speaking
• Conducted personal interview sessions

• Taught all four IELTS modules-Listening, Reading, Writing and Speaking
• Conducted English grammar classes

Subjects learnt: English Compulsory, Elective English, English Honors, Philosophy, Sociology and Punjabi

GPA: 77.8

• Completed professional development in EDES560 Foundations of Development and Learning in Australian Early Childhood Context
• Completed coursework in EDEN500 Foundations of Literacy and Children's Literature For Early Reading, EDES560 Foundations of Development and Learning in Australian Early Childhood Context, EDMA500 Foundations of Mathematics and Numeracy Curriculum and Pedagogy For Children, EDTE560 Technologies Curriculum, Pedagogy and Assessment (B-12)
• Appeared and passed LANTITE examination
• Gained GPA 5.25 in Semester 1