Shivanjali Dhody
Melbourne
Summary
Purpose driven and result oriented nursing student with subject knowledge and experience in healthcare, while actively excelling in customer-oriented roles, My adaptability, meticulous attention to detail, and unwavering work ethic consistently ensured exceptional customer experiences. Now, I am eager to channel my versatile skill set into new opportunities within a dynamic work environment, continuing to provide exceptional service and contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server and All Rounder
Zero Gardi, Crown
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Student Nurse , Clinical Placement
Estia Health Aged Care
05.2024 - 05.2024
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Performed regular rounds to check on well-being of patients.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Implemented infection control protocols to maintain a safe and hygienic environment for both patients and staff members.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Applied critical thinking skills to identify changes in patient conditions, initiating timely interventions as needed.
Customer Success Executive
iKeva - Workspace Company
04.2022 - 01.2023
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
Intern
APB Cook Studio - A Perfect Bite Consulting
05.2021 - 07.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Camp Diaries - CSA Christ
08.2019 - 10.2019
- Project Name: Camp Diaries - CSA Christ
- Volunteered at a NGO to teach underprivileged students
Education
Diploma of Nursing -
Torrens University Australia
Melbourne, VIC05.2025
Bachelors of Hotel Management - Hospitality
Christ University
Bangalore, India06.2022
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Guest Engagement
- Team Collaboration
- Leadership Skills
- Communication Skills
- Punctual and Reliable
- Time Management
- Calm Under Stress
Certification
Certificate III in Aged Care
Manual Handling Certificate
Hand Hygiene Certificate NHHI
Responsible Serving of Alcohol, LCV, SCA
First Aid and CPR, LCV, SCA
Barista, LCV, SCA
Bronze Level at Vittoria Coffee College
Languages
Hindi
English
Timeline
Student Nurse , Clinical Placement
Estia Health Aged Care
05.2024 - 05.2024
Server and All Rounder
Zero Gardi, Crown
10.2023 - Current
Customer Success Executive
iKeva - Workspace Company
04.2022 - 01.2023
Intern
APB Cook Studio - A Perfect Bite Consulting
05.2021 - 07.2021
Camp Diaries - CSA Christ
08.2019 - 10.2019
Diploma of Nursing -
Torrens University Australia
Bachelors of Hotel Management - Hospitality
Christ University
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