Shiwani Sharma
Sydney,NSW
Summary
Experienced customer service professional with an unwavering commitment to customer service, skilled in resolving conflicts and multitasking. Improved customer satisfaction by solving problems efficiently and using strong product knowledge. Created a welcoming environment with patience and empathy, leading to better service and guest experiences.
Overview
1
1
year of professional experience
Work History
Customer Service
The Coffee Club
Burwood , NSW
2024.04 - 2024.08
- Identified and resolved customer service issues. Greeted and welcomed guests, providing menu details and specials.
- Take and process orders, addressing special requests and dietary needs.
- Resolve guest inquiries, concerns, and complaints professionally.
- Assist with seating, manage reservations, and waitlists.
- Process payments and maintain a clean, organized service area.
- Collaborate with the team to ensure seamless service and guest satisfaction.
- Uphold service standards and contribute to a positive atmosphere.
Customer Service
4oz Cafe
Penrith , NSW
2024.01 - 2024.03
- Warmly greet guests and make them feel welcome.
- Provide menu details, including specials and promotions.
- Accurately take and process orders, communicating special requests to the kitchen.
- Address guest inquiries and resolve complaints promptly.
- Assist with seating for optimal comfort and flow.
- Manage reservations and waitlists in coordination with the host and kitchen.
- Efficiently process payments and maintain a clean service area.
- Restock supplies and collaborate with the team for seamless service.
- Uphold customer service standards and foster a positive atmosphere.
Education
BBA - Accounting
National Academy of Professional Studies
Surry Hills, NSWSkills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Conflict Resolution
- Product Knowledge
- Problem Solving
Timeline
Customer Service
The Coffee Club
2024.04 - 2024.08
Customer Service
4oz Cafe
2024.01 - 2024.03
BBA - Accounting
National Academy of Professional Studies
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