Sukhwinder Chana
Caroline Springs,VIC
Summary
Certified Salesforce Admin and Platform App Builder Certification. Goods hands on AGILE, CONFLUENCE and JIRA. MS Office, Excel, PowerPoint.
Organized and hardworking sales representative with a solid history of exceeding sales goals, growing business and expanding territories. Experienced in project management, account service, lead prospecting, strategic planning, network development and retention strategies. An accomplished negotiator with excellent customer service, research and conflict resolution skills. Focused on maximizing efficiency and sales success.
Overview
8
8
years of professional experience
Work History
Customer Service
The Pizza Bar
07.2015 - 06.2017
- Attending the Customers
- Taking Phone Calls
- Completing Online Orders
- Billing Service
- Cash Handling
- Stock Check
Customer Service
Raymond Clothing
04.2009 - 06.2012
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Education
Platform App Builder Certification - Salesforce
Salesforce
Melbourne, VIC03.2024
Certified Administrator - Salesforce
Salesforce
Melbourne, VIC12.2023
Post Graduate in Mass Communication - Mass Communications
Panjab University
Chandigarh, India04.2013
Advanced Diploma - Interior Designing
Annamalai University
Tamil Nadu, India03.2011
Bachelor of Computer Application - Information Technology
Panjab University
Chandigarh, India03.2009
Skills
- Customer Service
- Customer Service-Oriented
- Customer service focus
- Reliable Customer Service
- Excellent Verbal and Written Communication Skills
- Strong Decision making skills with good judgement
- Advanced Organisational skills
- Highly adaptable, rapidly learn new procedures and processes, and quickly adjust to changes in schedule, team structure, assignment parameters, and organisational objectives
- Customer Assistance
Additional Information
Objectives :
- To be successful and independent person
- To lead, Challenge and be challenged
- Seeking a position that reflects my Experience, Skills and Personal Attributes including dedication
- Meeting goals, creativity and the ability to follow through
- To perform office functions and providing best possible client services
Timeline
Customer Service
The Pizza Bar
07.2015 - 06.2017
Customer Service
Raymond Clothing
04.2009 - 06.2012
Platform App Builder Certification - Salesforce
Salesforce
Certified Administrator - Salesforce
Salesforce
Post Graduate in Mass Communication - Mass Communications
Panjab University
Advanced Diploma - Interior Designing
Annamalai University
Bachelor of Computer Application - Information Technology
Panjab University
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