Shiyuan Liu
Ryde,NSW
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
Htt Flooring
06.2023 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Restaurant Waiter
Sky Phoenix
09.2022 - 01.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
Salesperson
Urban Revivo
01.2022 - 06.2022
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Chef
McDonald's
03.2021 - 09.2021
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
Education
Bachelor of Arts - International Marketing
The Univercity of Sydney
Sydney, NSW06.2024
Skills
- Product and service solutions
- Issue Research
- Sales process
- Objection handling
- Food safety awareness
- Cleanliness
Timeline
Customer Service Officer
Htt Flooring
06.2023 - 01.2024
Restaurant Waiter
Sky Phoenix
09.2022 - 01.2023
Salesperson
Urban Revivo
01.2022 - 06.2022
Chef
McDonald's
03.2021 - 09.2021
Bachelor of Arts - International Marketing
The Univercity of Sydney
Similar Profiles
Rofaida BenkheiraRofaida Benkheira
Direction Assistant at Hotel TOUAT 4 Stars, HTT GroupDirection Assistant at Hotel TOUAT 4 Stars, HTT Group
Ahmad Jalal FaizyAhmad Jalal Faizy
Electric-motors Winder at HTT-Winding OÜElectric-motors Winder at HTT-Winding OÜ
Thomas ChamberlainThomas Chamberlain
Tool and Die Maker at Htt IncTool and Die Maker at Htt Inc