Shoko Nepomucky
Artarmon,NSW
Summary
Motivated Customer Service Representative with over 5 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Japanese and English.
Overview
6
6
years of professional experience
Work History
Early Childhood Educator
Burns Bay Cottage Early Education And Care
Lane Cove, NSW
08.2020 - Current
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Customer Representative
Japanses Sydney
Sydney, NSW
09.2010 - 05.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Described product highlights and benefits to help guide purchasing decisions.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Diploma of Early Childhood And Education -
TAFE
Petersham, NSW08.2020
Bachelor's Degree - Japanese Education
Tezukayama Gakuin University
Osaka, Japan01.2007
Skills
- Understanding Customer Needs
- Verbal and Written Communication
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Team-Oriented and Cooperative
- Excellent Attention to Detail
Timeline
Early Childhood Educator
Burns Bay Cottage Early Education And Care
08.2020 - Current
Customer Representative
Japanses Sydney
09.2010 - 05.2015
Diploma of Early Childhood And Education -
TAFE
Bachelor's Degree - Japanese Education
Tezukayama Gakuin University