Shona-lee Woollen
Moorooka,QLD
Summary
Enthusiastic and dependable individual seeking a first-year electrical apprenticeship or an opportunity to begin a career in the electrical field to build a strong foundation. Recently completed a Certificate II in Electrotechnology, providing an introduction to electrical systems and workplace safety. Committed to learning from experienced trade professionals to develop practical skills and expertise. Known for being hardworking, punctual, and detail-oriented, with a commitment to teamwork and excellence. Holds a valid White Card.
Overview
6
6
years of professional experience
Work History
Quality Control Officer
Struddys apparel
Meadowbrook , QLD
03.2023 - Current
- Assisted in conducting inspections and quality checks on products to ensure compliance with company standards.
- Supported senior quality control staff in identifying and resolving product defects or inconsistencies.
- Gained practical experience in using quality control tools and techniques to monitor production processes.
- Maintained accurate records of quality assessments and prepared reports under supervision.
- Collaborated with team members to implement quality improvement initiatives and ensure continuous standards compliance.
- Developed an understanding of workplace safety procedures and regulatory requirements related to quality control.
- Demonstrated attention to detail and a proactive approach to maintaining product quality.
Customer Service Representative
Kentucky Fried Chicken
Sunnybank
03.2019 - 03.2025
- Delivered friendly and efficient customer service in a fast-paced environment, ensuring a positive experience for all customers.
- Accurately processed customer orders and transactions while maintaining attention to detail during peak hours.
- Handled customer inquiries and resolved complaints with professionalism and a focus on satisfaction.
- Maintained a clean and welcoming store environment to enhance the overall customer experience.
- Collaborated with team members to meet service goals and ensure smooth store operations.
- Demonstrated strong multitasking abilities by managing customer interactions, food preparation, and order accuracy simultaneously.
- Adhered to food safety and hygiene standards in all customer-facing and back-of-house duties.
Education
High School Diploma -
Sunnybank State Highe School
Sunnybank 12-2022
Some College (No Degree) - Certificate II in Electrotechnology
Tafe
Acacia Ridge Skills
- Punctual and organised
- Hard worker
- Team player
- Physically fit and healthy
- Problem solving
- Excellent customer service
Timeline
Quality Control Officer
Struddys apparel
03.2023 - Current
Customer Service Representative
Kentucky Fried Chicken
03.2019 - 03.2025
High School Diploma -
Sunnybank State Highe School
Some College (No Degree) - Certificate II in Electrotechnology
Tafe