Overview
Work History
Education and Certifications
Timeline
Generic

Shona McEwan

Overview

2
2
years of professional experience

Work History

Mental Health Support Worker

Trucare
06.2022 - 02.2023
  • Promoting personal growth and development using my lived experience of mental illness and recovery.
  • Supporting clients to obtain and use resources for their mental health recovery including mental health assessments, counselling, support groups, medical appointments and specialist appointments depending on their individual circumstances and wishes.
  • Providing referrals to community resources and social services to youth, adults and the elderly with cognitive, physical, and mental disabilities when required or requested.
  • Identifying and addressing barriers to self-sufficiency and recovery including mental health issues, substance abuse, disabilities and education deficiencies.

Disability Support Worker

One Choice Support Services
09.2021 - 11.2022
  • Maintaining regular contact with clients using a strength based and client focused approach whilst establishing and maintaining positive rapport with clients.
  • Promoting and encouraging the mental and physical health of clients by assisting them with anything they need such as grocery shopping, meal planning, cooking, positive daily routines, errands, banking, budgeting, community engagement.
  • Upholding client privacy, dignity and confidentiality at all times.
  • Maintaining accurate and timely client case notes reflecting on client achievements, challenges, and actions.
  • Following company policies and procedures to ensure services are delivered in accordance with relevant laws and legislations.

Manager

Dairy Bell Ice Creamery
08.2021 - 09.2022
  • Greeting customers, taking orders, completing transactions, addressing enquiries and resolving complaints.
  • Constantly monitoring and managing inventory to maintain optimal stock levels.
  • Enforcing high performance and service standards to maintain a consistent customer orientated environment.
  • Complying with company policies and procedures for safe food preparation, presentation and quality.
  • Using point-of-service computer systems to handle cash and credit card transactions efficiently and accurately.
  • Regularly reviewing and updating ice cream flavours and dessert menus to maximise customer satisfaction, reduce costs, decrease order preparation times and minimise food wastage.

Education and Certifications

2022-2024 Diploma of Community Services ITHEA (Institute of Tertiary and Higher Education Australia)

7/07/2021 Police Check

2021 Responsible Service of Alcohol (RSA) GEST

5/2/2018 Working with Children Check

2019 Diploma of Community Services (Uncompleted - Passed 3 Units) TAFE Gippsland, Traralgon

2018 Full Unrestricted Victorian Drivers License

2018 Year 12 VCAL, KYPP, Kurnai College, Morwell

2015-2016 Certificate IV of Community Services, Federation Training, Yallourn North


References available upon request.

Timeline

Mental Health Support Worker

Trucare
06.2022 - 02.2023

Disability Support Worker

One Choice Support Services
09.2021 - 11.2022

Manager

Dairy Bell Ice Creamery
08.2021 - 09.2022

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Shona McEwan