Shonndell Concord
Biggera Waters,Queensland
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Child Care Educator
Coomera Clubhouse
Upper Coomera, QLD
09.2018 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Communicated with parents and other staff about student progress.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Provided individualized instruction and support to meet personal needs of each child.
- Coordinated schedules of activities, events, and field trips.
Receptionist Administrator
Sure Products Australia
Loganholme, QLD
02.2012 - 07.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
Certificate III - Child Care
Shailer Park State High School
Shailer Park, QLD11.2021
Diploma Of Nursing - Nursing
Tafe Qld
Gold Coast06.2017
Skills
- Customer Service
- Data Entry
- Computer Skills
- Time Management
- File Organization
- Customer and client relations
- Computer Proficiency
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional Communication
- Dedicated Team Player
- Appointment Scheduling
- Verbal Communication
- Data organization
- Deadline-oriented
- Professional and mature
- Documentation And Reporting
- Meticulous attention to detail
- Prioritization
- Social media knowledge
CPR and First aid
Timeline
Child Care Educator
Coomera Clubhouse
09.2018 - Current
Receptionist Administrator
Sure Products Australia
02.2012 - 07.2018
Certificate III - Child Care
Shailer Park State High School
Diploma Of Nursing - Nursing
Tafe Qld