Shontelle Provost
BRISBANE
Summary
Dynamic Store Manager with a proven track record at Magic Noodle, excelling in inventory management and customer service. Adept at training staff and enhancing team performance, I consistently resolved customer complaints, fostering satisfaction and loyalty. My strong decision-making skills and friendly demeanor drive operational success and create a welcoming environment.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
11
11
years of professional experience
Work History
Store Manager
Magic noodle
Nambucca heads
02.2022 - 04.2025
- Supervised daily store operations and ensured efficient workflow.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and ordered supplies as needed.
- Customer service and good prep
- Resolved customer complaints promptly and effectively to ensure satisfaction.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
Ernie's kitchen
Kitchen hand
Coffs Harbour
01.2021 - 04.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Store Manager
Nambucca valley convenience
Nambucca heads
01.2014 - 04.2021
- Supervised daily store operations and ensured efficient workflow.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and ordered supplies as needed.
Education
Macksville High School
Macksville Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Staff training
- Cash handling
- Problem solving
- Time management
- Decision making
- Recruitment and hiring
- Store merchandising
- Multitasking and organization
- POS systems
- Store opening and closing procedures
- Customer service management
- Hospitality and accommodation
- Cash management
- Friendly and positive
References
References available upon request.
Timeline
Store Manager
Magic noodle
02.2022 - 04.2025
Ernie's kitchen
Kitchen hand
01.2021 - 04.2021
Store Manager
Nambucca valley convenience
01.2014 - 04.2021
Macksville High School