Summary
Overview
Work History
Education
Skills
AVAILABILITY
Certification
Timeline
Generic

Shoshanna Baird

Pelican Waters,QLD

Summary

Motivated and reliable graduate with a double degree in Social Science (Psychology) and Criminology and Justice. Strong academic background and hands-on experience in administrative support, customer service, and team collaboration. Exceptional communication skills, adaptability, and proactive attitude towards learning and development. Excited to contribute to dynamic work environments and eager to continue professional growth across community, government, or support-based roles.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Social Media Marketer

Baird Technology Pty Ltd
07.2023 - Current
  • Developed and executed targeted social media campaigns to enhance brand awareness.
  • Analyzed engagement metrics to refine content strategies and improve audience reach.
  • Collaborated with cross-functional teams to align social media efforts with marketing goals.
  • Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
  • Participated in brainstorming sessions to generate creative ideas for campaigns.
  • Designed clean, on-brand logos for products, contributing to cohesive visual identity across campaigns..

Work Experience

Moffat Beach Vets
07.2023 - 07.2023
  • Restocked products and refilled shelves to maintain clinic supply levels
  • Assisted with cleaning tasks to support a hygienic work environment
  • Helped manage online appointment reminders and scheduling
  • Supported staff with basic dog and cat grooming tasks
  • Greeted and welcomed clients, ensuring a friendly and professional atmosphere
  • Provided compassionate care and support to animals during treatments and examinations.
  • Participated in training sessions, rapidly acquiring knowledge of veterinary practices and protocols.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Casual

Hogs Breath Cafe
07.2023 - 07.2023
  • Provided table service and ensured a positive dining experience for customers
  • Served food and beverages efficiently in a fast-paced environment
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Junior Social Media Marketer

Englander Digital
07.2020 - 06.2023
  • Communicated professionally with clients via phone and email
  • Planned and scheduled content for social media platforms
  • Drafted and posted social media content to enhance online engagement
  • Supported content creation through recording and editing
  • Assisted in developing website wireframes and layout concepts
  • Maintained a clean and organised work environment
  • Collaborated effectively in team settings while also working independently
  • Managed social media accounts, ensuring timely responses to customer inquiries and interactions.
  • Created engaging multimedia content tailored to target audiences across various platforms.

Casual - Part Time

Lovisa
09.2019 - 11.2021
  • Delivered excellent customer service in a fast-paced retail environment
  • Operated point-of-sale (POS) systems for transactions and returns
  • Maintained store cleanliness and presentation to brand standards
  • Performed end-of-day banking and cash handling duties
  • Conducted regular stocktakes and inventory checks
  • Restocked shelves and display prongs to ensure optimal product availability
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Casual

Praesidium Global
12.2018 - 12.2018
  • Provided front-desk support including reception duties and guest hospitality
  • Handled administrative tasks such as printing, filing, and scanning
  • Prepared refreshments for visiting guests and management
  • Conducted product research to assist team operations
  • Managed and responded to incoming emails professionally
  • Assisted with basic graphic editing using Photoshop
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Graduated - year 12

Pacific Lutheran College

Bachelor of Social Science (Psychology) -

University of The Sunshine Coast
Sunshine Coast, QLD
07-2025

Bachelor of Criminology And Justice -

University of The Sunshine Coast
Sunshine Coast, QLD
07-2025

Skills

  • Friendly and outgoing
  • Team-oriented and self-motivated
  • Open-minded and adaptable
  • Strong IT and digital literacy
  • Excellent phone and communication skills
  • Reliable and well-presented
  • Effective time management
  • Strong analytical and critical thinking
  • Ethical and confidential work practices
  • Report writing and documentation
  • Cultural awareness and sensitivity

AVAILABILITY

When needed.

Certification

First Aid & CPR Certified
Australia Wide First Aid

  • HLTAID009: Provide cardiopulmonary resuscitation
  • HLTAID010: Provide basic emergency life support
  • HLTAID011: Provide First Aid
    Issued: 8 July 2025 | Certificate No: 14608593-9650078

Timeline

Work Experience

Moffat Beach Vets
07.2023 - 07.2023

Casual

Hogs Breath Cafe
07.2023 - 07.2023

Social Media Marketer

Baird Technology Pty Ltd
07.2023 - Current

Junior Social Media Marketer

Englander Digital
07.2020 - 06.2023

Casual - Part Time

Lovisa
09.2019 - 11.2021

Casual

Praesidium Global
12.2018 - 12.2018

Graduated - year 12

Pacific Lutheran College

Bachelor of Social Science (Psychology) -

University of The Sunshine Coast

Bachelor of Criminology And Justice -

University of The Sunshine Coast

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Shoshanna Baird