Shourya Bhadoria
Clyde North,VIC
Summary
Dynamic and results-driven professional with extensive experience in customer service at 7-Eleven Hastings. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at cash handling and maintaining high standards of food safety and hygiene, consistently exceeding performance expectations in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
TEAM MEMBER
7- eleven Hastings
Hastings, VIC
02.2024 - 07.2025
- Provided excellent customer service in a fast-paced convenience store environment.
- Operated cash register efficiently during high-volume transactions.
- Stocked shelves and maintained product displays for optimal visibility.
- Assisted in inventory management by organizing products and conducting counts.
- Ensured cleanliness and safety standards were met throughout the store.
- Collaborated with team members to address customer inquiries and concerns.
- Monitored product expiration dates to ensure freshness for customers.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Looked for ways to go above and beyond job requirements.
- Organized inventory shelves for easy access and maintenance of stock levels.
FUEL STATION TEAM MEMBER
United Petroleum
Carrum Downs, VIC
12.2023 - 05.2025
- Operated fuel pumps and ensured proper service to customers.
- Maintained cleanliness and organization of the convenience store area.
- Assisted in inventory management by restocking shelves and monitoring supplies.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with team members to ensure efficient store operations during shifts.
- Followed safety protocols to handle hazardous materials and maintain a safe environment.
- Processed transactions accurately using the point-of-sale system.
- Trained new employees on operational procedures and customer service standards.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Rotated through series of different stations based on team needs.
- Operated espresso machines and grinders with precision and care.
- Prepared and served a variety of coffee beverages to customers.
Restaurant Team Member
Gami Chicken and Beer
Frankston, VIC
01.2024 - 11.2024
- Assisted customers with menu selections and provided excellent service.
- Prepared and cooked food items according to restaurant recipes and standards.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere for guests.
- Operated kitchen equipment safely and efficiently during food preparation.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Trained new team members on restaurant procedures and customer service protocols.
- Provided quality customer service with a friendly attitude.
- Processed payments accurately and efficiently using POS system.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Answered phone calls promptly and handled inquiries from customers courteously.j
- Mixed cocktails and beverages according to standardized recipes.
- Arranged bottles and glasses behind bar to make attractive displays.
Housekeeper
Hotel Kinson
South Yarra, VIC
01.2024 - 05.2024
- Cleaned and maintained guest rooms to ensure a welcoming environment.
- Restocked supplies and toiletries in bathrooms and common areas regularly.
- Managed laundry operations, including washing, drying, and folding linens efficiently.
- Collaborated with team members to address guest requests promptly and professionally.
- Inspected rooms for cleanliness and reported maintenance issues to management.
- Organized cleaning schedules to maximize efficiency during peak hours.
- Utilized cleaning equipment and chemicals safely following hotel protocols.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
Education
Bachelor’s of - Human and Community Service
Southern Cross Institution of Higher Education
North Melbourne, VIC10-2027
Skills
- Customer Service
- Communication skills
- Multi-tasking skills
- Problem-solving skills
- Teamwork
- Management skills
- Upselling and Salesmanship
- Time Management
- Cash Handling
- Food Safety and Hygiene
- Attention to Detail
- Adaptability
- Computer skills
- Task prioritization
- Leadership qualities
- Data entry
- Positive attitude
Availability
24/7 available from Monday to Sunday
Strong Points
- Self-confident
- Dedicated
- Quick and keen learner
- Leadership quality
- Peer worker
- Makes the best out of everything
Certification
- FSA
- RSA
Languages Known
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Reference
- Rakesh Khanna ( 7- eleven manager)
- 0411368805
Timeline
TEAM MEMBER
7- eleven Hastings
02.2024 - 07.2025
Restaurant Team Member
Gami Chicken and Beer
01.2024 - 11.2024
Housekeeper
Hotel Kinson
01.2024 - 05.2024
FUEL STATION TEAM MEMBER
United Petroleum
12.2023 - 05.2025
Bachelor’s of - Human and Community Service
Southern Cross Institution of Higher Education