SHOYUB BHANDARI
DARWIN
Summary
Highly motivated Customer Service Supervisor with excellent leadership and problem-solving skills. Experienced in providing superior customer service, developing customer service strategies, and training staff in customer service techniques.
Overview
3
3
years of professional experience
Work History
Online Supervisor
Woolworths
11.2022 - Current
- Successfully led a team of 10 online associates, achieving a 90% increase in order processing efficiency over a year
- Monitored and analyzed online sales data, leveraging insights to make strategic improvements and contributing to a 90% growth in quarterly revenue
- Provided timely and accurate updates to customers regarding delivery status
- Dispatched all the orders on time and made sure that the optimal order is always high and respectful
- Assisted all the new staffs regarding picking and on time dispatching
- Contributed to the ongoing success of the company by consistently meeting or exceeding performance targets while upholding the highest standards of professionalism, integrity, and ethical conduct.
- Implemented new strategies for online sales growth, leading to increased revenue.
Floor Manager
Chemist warehouse
07.2022 - 11.2023
- Intervened in situations requiring decision-making and arbitration skills
- Directed staff before each shift, providing them with an overview of the day's work
- Interviewed, hired, and trained new employees for floor work
- Managed an inventory of 100+ different products, ensuring each floor was sufficiently stocked at all times
- Promoted on-the-floor safety standards and procedures by providing staff with detailed information about company policies and protocols
- Maintained knowledge of current sales and promotions, payment and exchange policies, and security practices
- Conducted regular inventories to ensure products were used as intended, reducing waste by 16%
- Led the floor team to ensure the store operated efficiently, safely, and legally, offering excellent customer service
- Managed store inventory and stock levels to maintain availability of products.
Grocery Team Member
Lo Surdos
08.2022 - 01.2023
- Negotiated favorable terms with vendors and suppliers
- Established and enforced quality control standards for all products
- Resolved customer issues in an efficient and professional manner
- Developed and enforced policies and procedures to ensure operational efficiency
- Developed and implemented cost-effective strategies to increase profitability
- Managed a team of 25+ employees in a high-volume grocery store
- Implemented and maintained customer service standards
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
Customer Service Representative
Vannella Cheese
05.2022 - 07.2022
- Led a team of 15 employees to achieve a[30]% increase in productivity within 6 months, contributing to meeting company's production goals
- Implemented new training program resulting in a[20]% reduction in errors and improving team efficiency
- Spearheaded a cost-saving initiative that reduced department expenses by $[50,000] annually
- Developed and implemented a performance evaluation system leading to a[15]% improvement in employee satisfaction
- Coordinated cross-departmental communication to streamline workflow processes, resulting in a[25]% decrease in project completion time
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachlors of Business Information Systems - Information Technology
Canterbury Institute of Management
DarwinAdvanced diploma - Information Technology: Cybersecurity
Australian Habour International College
Surry hills, Central10.2024
Skills
- Project Management
- Comfortable Working
- Knowledge in the Field
- Supervisory Experience
- Data Analysis
- Team leadership
- Order processing
- Sales analysis
- Customer service
- Data monitoring
Languages
English
Timeline
Online Supervisor
Woolworths
11.2022 - Current
Grocery Team Member
Lo Surdos
08.2022 - 01.2023
Floor Manager
Chemist warehouse
07.2022 - 11.2023
Customer Service Representative
Vannella Cheese
05.2022 - 07.2022
Bachlors of Business Information Systems - Information Technology
Canterbury Institute of Management
Advanced diploma - Information Technology: Cybersecurity
Australian Habour International College
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