Sally Cheng
Wantirna,VIC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
Work History
Online Supervisor
Woolworths
11.2019 - Current
- Ensured on-time delivery of over 50 orders per day by prioritizing tasks based on dispatch times and customer pick up schedules.
- Expedited order fulfillment by efficiently navigating store aisles and locating products quickly.
- Enhanced customer satisfaction by efficiently addressing and resolving online inquiries.
- Assured order accuracy through double-checking contents before packing and handing over products.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supported coworkers during peak times, assisting in areas outside of primary role as needed for overall success.
Crew Member
McDonalds
02.2018 - 11.2019
- Improved customer satisfaction by providing friendly and efficient service at registers.
- Ensured accurate order fulfillment of over 40 orders per day with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated cash register to ring up final bill and process various forms of payment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Team Member
KFC
09.2017 - 03.2018
- Improved customer satisfaction by providing friendly and efficient service at registers.
- Ensured accurate order fulfillment of 20 orders per day with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Operated register to process payments and collect cash payment for order totals.
- Helped maintain clean and welcoming dining areas for customers, boosting overall satisfaction during their visit.
Education
Bachelor's of Education - Primary And Secondary Education
Monash University
Clayton, VIC2025
High School Diploma -
Wantirna College
Wantirna2020
Skills
- Task Delegation
- Operations Management
- Complex Problem-Solving
- Customer Service
- Organizational Skills
- Feedback Delivery
- Strategic Planning
- Staff Management
- Teamwork and Collaboration
- Excellent Communication
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Online Supervisor
Woolworths
11.2019 - Current
Crew Member
McDonalds
02.2018 - 11.2019
Team Member
KFC
09.2017 - 03.2018
Bachelor's of Education - Primary And Secondary Education
Monash University
High School Diploma -
Wantirna College
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