Ribcx
Shraddha Tawade
Toongabie
Summary
Results-driven Document and Claims Management Specialist with 10+ years of experience supporting program delivery, funding assurance, compliance, and operational efficiency across complex environments. Demonstrated expertise in claims assessment, document control, records management, and adherence to program guidelines and regulatory requirements. Proficient in MS Office Suite, Confluence, and ProjectWise, with strong capabilities in workflow optimization , data analysis, and stakeholder coordination. Recognized for delivering accurate, high-quality outcomes, enhancing business processes, and building collaborative relationships with cross-functional teams, clients, and external stakeholders.
Overview
11
11
years of professional experience
Work History
Document Controller
Acciona
Sydney
02.2025 - Current
- Oversee and manage all project documentation from the Development Concept Design stage through the Construction stage (CPS), ensuring full compliance with approved procedures, revision control standards, and contractual requirements.
- Administer document management systems (RIB CX, ProjectWise) for uploading, reviewing, distributing, and tracking controlled documents through each stage of the project.
- Verify accuracy and completeness of incoming documentation and maintain secure, structured storage with full version control.
- Collaborate with engineers, contractors, and multidisciplinary teams to streamline document workflows and ensure adherence to protocol.
- Conduct regular document audits, resolve discrepancies, and coordinate, with multidisciplinary teams to streamline document workflows.
- Maintain standardized document templates, numbering conventions to optimize workflows and reinforce quality assurance.
Transactional Service Consultant
Sgfleet
Sydney
01.2021 - 01.2025
- Assess Driver Claims for ATO Compliance: Ensure driver claims for novated leases meet ATO guidelines and tax regulations, maintaining compliance and accuracy.
- Monitor and Manage Customer Tickets: Track and resolve customer-raised tickets through IMS, ensuring prompt resolution and high customer satisfaction.
- Claims Processing in EFM/Miles: Process vehicle-related claims, including registration, CTP, and insurance, within a 3-day KPI, utilizing EFM/Miles software for efficient claims management.
- RAB Claims and Insurance Cancellations: Process RAB claims within 24 hours and manage insurance lease cancellations with a focus on timeliness and accuracy.
- Training New Team Members: Conduct training sessions on EFM/Miles and claims processes, ensuring effective knowledge transfer and performance enhancement.
- Monitor Driver Balances and Reporting: Track driver balances, resolve discrepancies, and prepare comprehensive reports for audits and reviews.
- Coordination with Accounts Payable: Facilitate timely processing of reimbursements and premiums, addressing payment issues as needed.
- Collaboration with Accounts Receivable: Manage and process refunds, resolve discrepancies, and ensure timely processing, enhancing accuracy in financial operations.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
Customer Service Specialist
Donovan Associates
Sydney
02.2020 - 12.2020
- Document Control and Documentation Management: Utilized Confluence and MS Office Suite for accurate filing, archiving, and distribution of documents to meet project requirements.
- Document Revision Monitoring: Ensured timely revision, tracking, and distribution of drawings and documents, facilitating efficient access for relevant stakeholders.
- Salesforce Order Processing: Processed and tracked inbound orders in Salesforce, ensuring accuracy and timely updates for smooth operations.
- Internal Order Coordination: Managed internal order requests based on client needs, maintaining proper tracking and documentation across teams.
- Query Resolution: Provided prompt resolutions to queries and maintained clear communication to support compliance with project documentation standards.
- Client Communication Management: Regularly updated clients on the status of work requests to promote transparency and satisfaction.
- Surveyor Scheduling: Organized and scheduled field surveyor appointments, coordinating efficient field operations.
- Invoice Processing: Handled client invoicing with attention to accuracy and timeliness, supporting consistent and accurate billing.
HR & Admin Support Coordinator
Gains5 Tech Solutions
Sydney
05.2019 - 02.2020
- Talent Sourcing: Attracted top business and data analytics candidates through networking, databases, job boards, LinkedIn, and referrals.
- Passive Candidate Engagement: Leveraged online and social media channels to identify and engage passive candidates.
- Job Ad Creation: Developed effective and compelling job advertisements to attract qualified candidates.
- Full-Cycle Recruitment Management: Oversaw recruitment from sourcing to onboarding, including screening, interviewing, background checks, offers, and contract negotiation.
- Onboarding Coordination: Organized and facilitated onboarding activities to ensure smooth integration of new hires.
- Talent Pipeline Development: Built and maintained a talent pipeline to support current and future hiring needs.
- Applicant Tracking System Management: Operated and maintained the ATS for streamlined recruitment tracking.
- Proposal and Contract Development: Prepared salary proposals and employment contracts in line with company standards.
- Candidate Assessment Administration: Conducted candidate assessments to evaluate qualifications and fit.
- Training Program Organization: Arranged induction and corporate training programs to support new hire orientation and development.
- Payroll Data Compilation: Managed payroll data using QuickBooks to ensure accurate and timely payments.
- HR and Administrative Support: Assisted Directors with daily HR and administrative tasks to support organizational operations.
Client Service & Administration Specialist
ISC
Sydney
06.2018 - 05.2019
- Client & Agency Support: Facilitated job seeker placements with clients and recruitment agencies to align talent with business needs.
- Resume & Database Management: Reviewed resumes and managed recruitment databases to ensure an organized and up-to-date candidate pool.
- HR Operations: Executed daily HR tasks, including policy management and client coordination, to support smooth HR functioning.
- Talent Pipeline Development: Built and maintained a talent pipeline to support current and future hiring requirements.
- Administrative Support: Provided office management assistance, including scheduling and document preparation, for efficient operations.
- Meeting Coordination: Organized and scheduled meetings, managing agendas and taking minutes for accurate record-keeping.
- Report Preparation: Generated and maintained HR and administrative reports to support decision-making and tracking.
Operations Assistant
Monroeville Public Library
Pittsburgh, Pennsylvania
06.2015 - 03.2017
- Training Coordination: Organized induction and ongoing technical training programs to support employee development and integration.
- Schedule Management: Prepared employee work schedules and maintained accurate timesheets for efficient workforce planning.
- Onboarding Mentorship: Guided new hires through the onboarding process to ensure a smooth transition into the organization.
- Documentation Preparation: Created HR documents such as new hire letters, contracts, and experience certificates to support HR operations.
- Off-boarding Oversight: Managed exit interviews and coordinated the off-boarding process for departing employees.
- Client Database Maintenance: Regularly updated and maintained the client database for accurate and up-to-date information.
- Background Check Support: Assisted with background verification and coordinated necessary checks to maintain compliance.
- Assisted in organizing community events and programs to promote library engagement.
Education
Masters of Management Studies - Human Resources Management
University of Mumbai
Mumbai, India05.2005
Bachelor of Science - Physics And Mathematics
University of Mumbai
Mumbai, India05.2003
Skills
- Document management
- Claims Management
- Quality Assurance
- Project Support
- Team Coordination
- Administration
- Operations Support
- Client Relationship Management
- Process Improvement
- Training
Software
Projectwise
Team binder
Sales force
IMS
MS Office Suite
Timeline
Document Controller
Acciona
02.2025 - Current
Transactional Service Consultant
Sgfleet
01.2021 - 01.2025
Customer Service Specialist
Donovan Associates
02.2020 - 12.2020
HR & Admin Support Coordinator
Gains5 Tech Solutions
05.2019 - 02.2020
Client Service & Administration Specialist
ISC
06.2018 - 05.2019
Operations Assistant
Monroeville Public Library
06.2015 - 03.2017
Bachelor of Science - Physics And Mathematics
University of Mumbai
Masters of Management Studies - Human Resources Management
University of Mumbai