Shravani Marati
Sydney,Australia
Summary
Financial crime analyst with specialization in transaction monitoring and customer due diligence. Expertise in identifying suspicious activities, preparing suspicious matter reports, and conducting comprehensive risk assessments. Proven track record of enhancing compliance frameworks and collaborating with cross-functional teams to mitigate risks.
Overview
6
6
years of professional experience
Work History
Financial crime analyst
CBA (Deloitte)
Sydney
01.2025 - 06.2025
- Responsible for investigating unusual and potentially suspicious transactions, identifying red flags, and escalating high-risk cases.
- Prepared and submitted Suspicious Matter Reports (SMRs) to AUSTRAC Adverse Media Screening in compliance with AML/CTF regulatory requirements.
- Conducted detailed analysis of customer activity to support accurate reporting and timely escalation of suspicious behaviour.
Business Associate
Westpac (TCS)
Sydney
10.2023 - 01.2025
- Conducted Enhanced Customer Due Diligence (ECDD) and KYC reviews, verifying customer identities, assessing source of funds/source of wealth, and identifying financial crime risks in accordance with AML/CTF regulations.
- Performed risk-based customer assessments, including PEP, sanctions, and adverse media screening, escalating high-risk relationships for further review.
- Investigated transaction monitoring alerts by analyzing customer activity, identifying unusual or suspicious transaction patterns, and escalating potential financial crime concerns.
- Supported AML/CTF compliance obligations through detailed investigations, case documentation, and preparation of regulatory reporting, including Suspicious Matter Reports (SMRs) where applicable.
- Engaged with customers and internal stakeholders to obtain additional information and documentation required for KYC remediation, periodic reviews, and enhanced due diligence investigations.
- Maintained accurate records and handled sensitive customer information in compliance with privacy requirements, internal policies, and regulatory standards.
- Collaborated with cross-functional teams to improve AML processes, enhance risk controls, and support ongoing compliance initiatives.
Customer Service Officer
Link group (CBUS super)
Sydney
03.2023 - 09.2023
- Deliver an outstanding member experience by providing excellent customer service and engaging with members via inbound and outbound calls.
- Add value to members' lives through empathy, compassion, and active listening to address their Problem-solving Skills concerns.
- Provide members with information regarding their superannuation products, Customer Service services, and transactions.
- Anticipate member needs and take ownership for investigating complex queries.
Food process worker
Dj&A
Sydney
01.2023 - 03.2023
- Removed products from line that did not meet quality standards.
- Order fulfillment, tracking and regular follow-through to ensure services.
- Kept machines clean, organized and tidy always.
- Loaded and operated defining and skinning machines.
- Built and packed boxes for shipment.
- Organize transportation of customer orders as required.
Customer Service Representative
IVIDIA TECHNOLOGIES
Hyderabad
05.2020 - 04.2021
- Delivering services in a professional manner in all customer interactions to create positive customer experiences and ensure customer satisfaction is a priority.
- Action customer complaints arising from complex agency transactions by ensuring they are accurately resolved.
- Develop and maintain knowledge of organizational information resources and operating standards and practices to record and resolve customer complaints.
- Provide advice and support to customers on the adoption of digital services, and in the education of users to deliver great customer experiences through the use of online technology.
- Maintain awareness of the organization’s customer escalation points to ensure customers are referred to appropriate channels for the completion of out-of scope transactions.
Customer Service Representative
EDGE SOLUTIONS
Hyderabad
06.2019 - 04.2020
- Be the first point of contact through inbound calls and emails or customer enquiries.
- Provide accurate information in a timely and compliant manner.
- Utilizing Microsoft Suite and CRM systems to log data entry and communication with internal & external stakeholders.
- Accurately record customer information into the database.
- Monitor and manage released, shipped, and order statuses.
- Work collaboratively with Account Managers to regularly review forward orders & update delivery schedules.
- Maintain knowledge of product and service policies & pricing.
Education
Bachelor of Computer Science and Engineering -
Malla Reddy University
Hyderabad05-2019
Skills
- Alert investigation and case management
- Problem solving
- Effective communication
- Critical thinking
- Time management
- Team collaboration
- Transaction monitoring
- Suspicious activity reporting
- Risk assessment and profiling
- Fraud detection and prevention
- Sanctions and PEP screening
References
- Basilia Sethu, Team Leader, Basila.sethu@cba.com, 0406 628 545
- Puspinder Singh, Team Leader, pushpinder.singh1@westpac.com.au, +61 411 122 224
- Vanaja Nidamanuri, Team Leader, Vanaja.nidamanuri@linkgroup.com, +61 469 064 368
- Shravani Srivasthav, HR, Shravani@djaproducts.com, 0434025908
Timeline
Financial crime analyst
CBA (Deloitte)
01.2025 - 06.2025
Business Associate
Westpac (TCS)
10.2023 - 01.2025
Customer Service Officer
Link group (CBUS super)
03.2023 - 09.2023
Food process worker
Dj&A
01.2023 - 03.2023
Customer Service Representative
IVIDIA TECHNOLOGIES
05.2020 - 04.2021
Customer Service Representative
EDGE SOLUTIONS
06.2019 - 04.2020
Bachelor of Computer Science and Engineering -
Malla Reddy University