Summary
Overview
Work History
Education
Skills
References
Timeline
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Shreshtha Chaudhary

Melbourne,VIC

Summary

Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.

Overview

5
5
years of professional experience

Work History

Administrative Manager

Sapphire Steel Supplies
Melton , VIC
01.2023 - Current
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Identified potential opportunities to upsell products or services to customers.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Evaluated and implemented new systems and procedures to maintain regulatory compliance.

Optical Assistant

Specsavers
Melton, VIC
05.2020 - 12.2022
  • Performed administrative duties such as data entry and filing paperwork.
  • Educated patients on proper care and handling of eyewear products.
  • Provided customer service to patrons in selecting the best eyewear for their individual needs.
  • Processed payments from customers using a point-of-sale system.
  • Answered phone calls from potential customers inquiring about services offered by the practice.

Administrative Assistant

NPF Fulfillment
Melbourne, VIC
12.2018 - 05.2020
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Provided secretarial and office management support while building cooperative working relationships.

Education

Master of Science - Information Technology

Federation University
Melbourne, VIC
01-2020

Bachelor of Arts - Geography

University Of Delhi
New Delhi, India
01-2018

Skills

  • Account Management
  • Documentation and Reporting
  • Call Center Operations
  • Customer Service
  • Problem-Solving
  • Decision-Making
  • Professionalism
  • Teamwork and Collaboration
  • Multitasking
  • Excellent Communication

References

References available upon request.

Timeline

Administrative Manager

Sapphire Steel Supplies
01.2023 - Current

Optical Assistant

Specsavers
05.2020 - 12.2022

Administrative Assistant

NPF Fulfillment
12.2018 - 05.2020

Master of Science - Information Technology

Federation University

Bachelor of Arts - Geography

University Of Delhi

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Shreshtha Chaudhary