Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Shreya Prasad

Carrum Downs,VIC

Summary

I would consider myself a reliable and hardworking individual with demonstrated multitasking skills in fast-paced settings. I've gained many knowledgeable skills in customer service over the years such as: - the ability to approach and communicate with a wide range of customer personalities in a wise manner and having the ability to greet and engage with consumer's accordingly - ability to make correct critical decisions in difficult situations - working co-operatively with work colleagues. I've also had experience delivering customer service and administrative excellence, including clerical support and public interaction. I excel in calendar management, scheduling, data entry and database administration.

Overview

5
5
years of professional experience

Work History

Customer Service Assistant

Woolworths
11.2019 - Current
  • Greeted customers in a friendly manner and assisted with their inquiries
  • Provided product knowledge to customers through effective communication
  • Assisted customers over the phone, providing helpful information regarding products and services
  • Processed payments accurately and efficiently using cash registers and other point of sale systems
  • Maintained a clean and organized work area at all times
  • Handled returns and exchanges in accordance with store policies while maintaining positive customer relations
  • Adhered to company standards for quality service delivery while ensuring customer satisfaction levels remain high
  • Responded promptly to customer inquiries about order status or product availability
  • Collaborated closely with colleagues to meet customer needs.

Team Member

Target
10.2023 - 05.2024
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Allocations Consultant

Caring For You Nursing Agency
01.2023 - 08.2023
  • Answered incoming calls and directed them to the appropriate department or individual
  • Maintained a professional demeanor while handling customer calls
  • Updated customer accounts with new information from callers
  • Greeted callers and identified their needs quickly and accurately
  • Provided accurate information regarding company services, procedures, and policies
  • Handled escalated customer complaints professionally and effectively.

Education

Bachelor Of Nursing -

Swinburne University of Technology
Melbourne, VIC

VCE -

John Paul College
11.2022

Skills

  • Quality Assurance Controls
  • Payment Processing
  • Cash Handling
  • Customer Service
  • Verbal and Written Communication
  • Teamwork and Collaboration

Hobbies

A little bit about me; I enjoy reading, baking, watching movies and also spending quality time with friends and loved ones.

Timeline

Team Member

Target
10.2023 - 05.2024

Allocations Consultant

Caring For You Nursing Agency
01.2023 - 08.2023

Customer Service Assistant

Woolworths
11.2019 - Current

Bachelor Of Nursing -

Swinburne University of Technology

VCE -

John Paul College

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Shreya Prasad