John Hinks
Blackstone,QLD
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
43
43
years of professional experience
Work History
Customer Service Assistant
Suncorp Stadium
Brisbane, Queensland
02.2008 - Current
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Responded promptly and professionally to feedback, comments and complaints.
- Answered incoming calls, checking and returning voicemails to obtain records.
Storeman
Ian Boettcher Race Parts
Ipswich, Queensland
02.2008 - 06.2022
- Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
- Planned and organized shipment of finished goods and products to customers and made sure product packaging and delivery service contractors met cost, quality and time constraints.
- Managed warehouse stock and equipment inventory, kept levels up to meet customer needs and tracked and recorded inventory spending and product flow.
- Coordinated receipt of stock deliveries, inspected incoming equipment to spot damaged or incomplete shipments and promptly and definitively resolved issues identified.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Sales Representative
Perfection Press
Ipswich, Queensland
08.1989 - 11.2007
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
Sales Representative
Pohlman & Patrick
Ipswich, Queensland
08.1981 - 07.1989
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Created successful strategies to develop and expand customer sales.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
Grade 10 Certified - Grade 10 Certified
Bundamba State Secondary College
Bundamba, QLD12.1980
Skills
- Order and Refund Processing
- Responding to Difficult Customers
- Customer Service
- Issue and Complaint Resolution
- Understanding Customer Needs
- Training and Development
- Quality Assurance Controls
- Payment Processing
- Promoting Brand and Company Identity
- Administrative and Office Support
- Call Volume and Quality Metrics
- Relationship Building
- Complex Product Knowledge
- Inbound and Outbound Calling
- Invoice Preparation and Processing
- Proactive Self-Starter
- Establishing and Maintaining Customer Relationships
- Excellent Attention to Detail
- Sales Quota Achievement
Timeline
Customer Service Assistant
Suncorp Stadium
02.2008 - Current
Storeman
Ian Boettcher Race Parts
02.2008 - 06.2022
Sales Representative
Perfection Press
08.1989 - 11.2007
Sales Representative
Pohlman & Patrick
08.1981 - 07.1989
Grade 10 Certified - Grade 10 Certified
Bundamba State Secondary College
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