Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Shreya Surana

Melbourne,Australia

Summary

Resourceful and Result-oriented Account Manager with 5+ years of experience in SaaS sales, leveraging technology to enhance end-to-end sales processes. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic person with robust background in customer relationship management.

Overview

6
6
years of professional experience

Work History

Inside Sales Representative

MYOB
01.2024 - Current
  • Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company's ERP offering.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills for ERP Solution of MYOB to direct customers.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling to construction, manufacturing, Wholesale, NFP & Retail Industry
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems(Salesforce & hubspot), ensuring seamless followup.
  • Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.

Account Manager, Mid Market

Cisco
02.2022 - 11.2023
  • Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
  • Conducted market research to discover new leads, opportunities through LinkedIn Navigator, company website and market discovery
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Engaged in product training, demonstrations, B2B Customer awareness through webinars, branding, and acquisition initiatives through outreach to attain revenues.

Partner Account Manager

HP (Hewlett Packard)
05.2019 - 01.2022
  • Managed 15 authorized channel partners of HP, overseeing quarterly joint business planning, credit assessment, Inventory alignment, Funnel management and day-2-day business issues. Owning the overall plan to drive growth in both companies and achieving a 25% YoY growth in partner business and maintained a regular billing and business of $50,000 to $1.5 million USD quarterly.
  • Managed over 300 small & mid-sized accounts, achieving an annual business generation of $3-5 million USD. Effective account mapping with partner's sales team to ensure better territory planning
  • Successfully managed a new digital tool, contributing to a $50,000 USD monthly revenue and a 20% increase in lead generation.
  • Orchestrated and influenced a virtual team, managing the virtual business model of HP. This led to a 30% improvement in partner mapping efficiency and lead based business outcome.

Education

MBA - Finance and Marketing

Xavier Institute of Management

Bachelor of Engineering(Hons - Electrical Engineering in Engineering

Bhilai Institute of Technology

Skills

  • Territory & Channel/Partner Management
  • Strategic Account Management
  • Contractual Negotiations
  • Business development & Funnel Management
  • LinkedIn Navigator, Salesforce & Outreach expertise
  • Cold calling skills

Accomplishments

  • Recognition in HP for "Making it happen" award for adding new logos in SMB business
  • Campus Finalist in HSBC IB League for Investment banking

Personal Information

Title: Strategic Account Manager

Timeline

Inside Sales Representative

MYOB
01.2024 - Current

Account Manager, Mid Market

Cisco
02.2022 - 11.2023

Partner Account Manager

HP (Hewlett Packard)
05.2019 - 01.2022

Bachelor of Engineering(Hons - Electrical Engineering in Engineering

Bhilai Institute of Technology

MBA - Finance and Marketing

Xavier Institute of Management

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Shreya Surana