Shristy Dhakal
South Hurstville,Australia
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
Certification
Work History
Customer Service Representative
Sunrise Bank Limited
Butwal, Lumbini
- Provided outstanding customer service by assisting customers with inquiries, resolving complaints, and processing orders in a timely and professional manner
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and customer satisfaction
- Demonstrated strong product knowledge to effectively address customer needs and recommend appropriate solutions, resulting in increased sales and customer loyalty
- Received positive feedback from customers for my friendly demeanor, patience, and ability to resolve issues efficiently.
Financial Consultant
HSBA Business Consulting Pvt. Ltd.
- Provided financial advisory services to clients, including financial planning, budgeting, and investment strategies
- Conducted financial analysis, risk assessments, and compliance reviews to ensure financial stability and regulatory compliance
- Collaborated with clients to address financial goals, optimize financial performance, and mitigate risks
- Prepared and reviewed financial reports, statements, and forecasts for client presentations and regulatory filings.
Education
MBA - Finance
School of Management Tribhuvan University
Kathmandu, Nepal06-2019
Skills
- Data Entry
- Analyzing skill
- Complaint resolution
- Paperwork Processing
- Inbound and Outbound Calling
- Researching
- Microsoft Office Suites
- Documentation
- Building rapport
- Coordination
- Complaint Handling
- Customer Relationship Management (CRM)
- Administrative Support
Certification
- Banking Fraudulent Activities: Identification and Prevention”
- Advanced Online Excel Training Class
- Internship in Home Loan Experts
Languages
English
Professional
Hindi
Limited
Nepali
Professional
References
Mr. Nabin Thapa
Manager, Sunrise Bank Limited
Ph No: +9779857039257
Mr. Ashwin Shrestha
H.S.B.A. Business Consulting Pvt.Ltd.
Butwal, Rupandehi, Nepal
+9779867415572
Mr. Prakash Rai
Mortgage Broker, Home Loan Experts
Rhodes, Sydney, NSW
+61414543538
Timeline
Customer Service Representative
Sunrise Bank Limited
Financial Consultant
HSBA Business Consulting Pvt. Ltd.
MBA - Finance
School of Management Tribhuvan University
- Banking Fraudulent Activities: Identification and Prevention”
- Advanced Online Excel Training Class
- Internship in Home Loan Experts
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