SHRUTI BACHAV

- Assisting senior strategy team, with various daily business performance reports and weekly data deck for monthly performance tracking and review.

- Monitored daily revenue movement and mapping demand for strategic pricing modification for maximisation of revenue output.

- Rolling out campaigns and promotional offers on websites and online travel agent portals to enhance digital visibility.

- Inventory management, conducting competition analysis, periodic online website and ota's audits to eliminate discrepancies and assisting sales team with availability of room and quotations to further augment revenue.

Food and Beverage

• Performed as the hostess for the all-day dining and made sure guest felt welcomed, took reservations by phone, answered customer questions and informed of accurate wait times. Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Food and Beverage Server - provided attentive service and proactively assessed guest needs, cleaned and set up tables to promptly seat guests and reduce wait times.
• Maintained and monitored inventory levels in the restaurant and replenished as necessary
• Orchestrated positive customer experiences by overseeing every area of food and beverage service operations.

Front Office

• Welcomed each new arrival pleasantly and confirmed reservations and identification at check-in and performed quick check-outs
• Introduced guests to room features and hotel facilities
• Guest engagement activities
• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
• Implemented marketing and promotional initiatives to increase occupancy.

Housekeeping

• Assisted room attendants with cleaning of room and getting it ready for guest use
• Took in-charge of inventory and monitored its levels
• Guest room decoration for occasions and turn-down activities

• Winner for ‘Best Attitude Summer Intern for the year’ 2018 Batch
• Summer exposure at the luxury flagship property was briefly done in hotel operations department, the internship allowed me to gain immense experience in all operations departments - Front Office, Food and Beverage and Housekeeping
• Various guest engagement and positive online feedbacks contributed as well as indicated towards development of customer service excellence skills