Shruti Thakar
Toongabbie,Australia
Summary
Adaptable Customer Service Representative with [7-8 years] of experience providing excellent support. Proficient in CRM systems and a confident communicator. Skilled in Problem solving and committed to ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer service/ Merchandiser
Coles Supermarket
04.2023 - Current
- Arranging Products Attractively
- Checking Products on Display
- Maintaining Products Cleanliness
- Conducting Market Trend Analysis
- Organizing Product Promotion Strategy
- Printing and arranging special tickets
Process work – Pick pack
Ingram – Micro
Eastern Creek
04.2019 - 03.2023
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Receive and process warehouse stock products (pick, unload, label, store)
- Perform inventory controls and keep quality standards high for audits
- Keep a clean and safe working environment and optimise space utilisation
- Communicate and co-operate with supervisors and co-workers
- Operate and maintain preventively warehouse vehicles and equipment
- Follow quality service standards and comply with procedures, rules and regulations
- Generating labels and preparing paperwork necessary for order shipment
- Pulls warehouse items from the shelves based on number, size, colour, quantity, and quality requirements
- Ensures that orders are accurate, and goals are met
- Operates RF scanners so that the proper order is picked, and inventory is managed accurately
- Performs other general warehouse duties as needed
Customer service representative
Woolworths Supermarket
05.2013 - 02.2017
- Handle cash, credit or check transactions with customers
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Make sales referrals, cross-sell products and introduce new products
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
- Process returns and check to see if items are damaged
- Bag, box or wrap packages
- Pleasantly deal with customers to ensure satisfaction
Education
Diploma - Accounting and tax
University of Southern Queensland
Australia12.2013
Skills
- Excellent Customer service skills
- Expert knowledge of MS Office
Timeline
Customer service/ Merchandiser
Coles Supermarket
04.2023 - Current
Process work – Pick pack
Ingram – Micro
04.2019 - 03.2023
Customer service representative
Woolworths Supermarket
05.2013 - 02.2017
Diploma - Accounting and tax
University of Southern Queensland
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