Shubham Rozra
Desert Springs,Australia
Summary
I have experience working in community services, supporting people with psychosocial and complex needs to access the right supports through the NDIS. I work closely with participants and their families to understand their goals and help them put practical plans in place that support independence and wellbeing. I’m comfortable coordinating services, keeping clear records, and working with different providers to make sure supports are working as intended. I value building trust, working in a culturally respectful way, and supporting people to feel confident and in control of their own journey
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
My Care Disability Support Services
Alice Springs
03.2025 - Current
- Designed and delivered person-centred care plans, ensuring culturally responsive and evidence-based practice.
- Facilitated workshops and group sessions to build life skills and promote independence.
- Coordinated multi-agency teams, aligning goals and ensuring cohesive service delivery.
- Monitored participant progress, collected qualitative data, and contributed to evaluation reports.
- Supported service improvement initiatives, embedding values of respect, accountability, and inclusion.
Team Leader
Life without Barriers
Alice Springs
04.2024 - 03.2025
- Supervised staff to deliver high-quality, person-focused services.
- Facilitated training sessions and provided ongoing guidance to team members.
- Ensured compliance with organisational policies and industry standards.
- Managed scheduling, logistics, and problem-solving for daily operations.
- Acted as primary contact for clients, families, and service providers, promoting transparency and trust.
Disability Support Worker
Somerville Community Services
Alice Springs
06.2023 - 04.2024
- Delivered hands-on support with personal care, mobility, and daily living skills.
- Facilitated community participation and engagement activities to strengthen social inclusion.
- Prepared tailored meals and assisted clients in accessing external resources.
- Maintained accurate documentation and collaborated with families and multidisciplinary teams.
Disability Support Worker
Enable Opportunities
08.2022 - 06.2023
- Supported clients with mobility, personal care, and daily living activities.
- Facilitated safe transport to appointments and community events.
- Monitored health indicators, administered medications, and reported behavioural changes.
- Maintained accurate records and contributed to participant wellbeing.
Pharmacy Assistant
United Pharmacy
Alice Springs, NT
10.2021 - 08.2022
Education
Diploma of Community Services -
Australian Institute of Business & Innovation
01.2023
Master of Technology -
Federation University
SA11.2020
Bachelor of Pharmacy -
Shri Ram College of Pharmacy
India06.2017
Skills
- Participant-centred and recovery-focused support
- NDIS portal, and client databases
- Professional communication, Team collaboration
- Culturally safe communication and relationship building
- Case coordination, documentation, and reporting
- Stakeholder collaboration and service navigation
- Group facilitation and community engagement
- Risk awareness, incident reporting, and compliance
- Monitoring outcomes and continuous improvement
- Use of Microsoft Office
Certification
- HLTAID011 – Provide First Aid and CPR
- NDIS Worker Orientation Module
- Working with Children Check (Ochre Card)
- National Police Clearance
- NDIS Screening Check
- Current NT Driver's License
Timeline
Case Manager
My Care Disability Support Services
03.2025 - Current
Team Leader
Life without Barriers
04.2024 - 03.2025
Disability Support Worker
Somerville Community Services
06.2023 - 04.2024
Disability Support Worker
Enable Opportunities
08.2022 - 06.2023
Pharmacy Assistant
United Pharmacy
10.2021 - 08.2022
Diploma of Community Services -
Australian Institute of Business & Innovation
Master of Technology -
Federation University
Bachelor of Pharmacy -
Shri Ram College of Pharmacy