Shumail Tariq
Melbourne,Australia
Summary
Detailed Customer support representative,known for having great organizational skills. Gifted at working with all types of customers. I have a bridging visa with full time working rights, looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer service representative
My Spicery
Lyndhurst Melbourne, VIC
01.2023 - 01.2024
- Responded to 40 + phone calls and greeted over 1200+ clients courteously as the company's first point of contact
- Replied to 200 + inquires and 300 + bulk orders from existing and potential customers in first month
- Handled cloud retail POS software efficiently and developed effective strategies to market consumer goods and services.
Digital Marketer
Bridge blue global
Johar town Lahore, Pakistan
06.2020 - 09.2022
- Managed monthly communication calendar to deliver marketing and customer messaging to 6000 clients
- Created bing Ads campaigns, video content and collaborated with 10+ cross functional project teams
- Created flyers, posters, logos, pamphlets, and other promotional materials which attracted 1300+ customers attention in first place.
Search engine optimisation expert
Quality Resource Pvt (Ltd)
Gulberg Lahore, Pakistan
12.2018 - 05.2019
- Implemented SEO best practices to maximise website performance and ranking
- Research and keep up with SEO trends and algorithms updates
- Building and managing link building campaigns and utilising SEO tools, such as Ahrefs, SEMrush and Moz to research and analyse website performance
- Analyse competitor websites for potential opportunities.
Education
Masters in information technology -
03.2026
Masters in business startups (MBA) -
09.2021
Bachelor in software engineering -
07.2018
Skills
- Knowledge of HTML, CSS, JavaScript
- Web development
- Google analytics
- Digital marketing
- MS office Suite
- MySQL
- Time management
- SEO Auditing
- Client relations
- Web analytics &SEM
- POS software handling
Reference
Khawer Mehmood.
Phone:+61 469 762 102
Safeer Ahmad.
Phone: +61 404 181 833
Timeline
Customer service representative - My Spicery
01.2023 - 01.2024
Digital Marketer - Bridge blue global
06.2020 - 09.2022
Search engine optimisation expert - Quality Resource Pvt (Ltd)
12.2018 - 05.2019
University of Wollongong NSW - Masters in information technology,
VU ( virtual University of Pakistan) - Masters in business startups (MBA),
COMSATS institute of information technology - Bachelor in software engineering,