Shutong Zhan
Melbourne,Australia
Summary
Experienced in fashion retail, beauty brands, and design, with a strong eye for aesthetics and customer needs. At NOUND NOUND, I developed fashion trend insights and sales skills through working with designer brands. At HAYDON, I gained in-depth knowledge of beauty and skincare brands from China, Japan, Korea, Europe, and the U.S., providing tailored product recommendations. My time at JSAD enhanced my skills in graphic design and layout. Having lived in Melbourne for 10 years, I am fluent in English and confident in cross-cultural communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Assistant
HAYDON
01.2022 - 06.2022
- Recommended products according to the customer's skin type, and answered questions about different brands.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Assistant
NOUND NOUND
01.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed the company's social media accounts, tried on new products daily and take photos for updates
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Interior design intern
JSAD
06.2021 - 12.2021
- Participated in design concepts of projects
- Produced orthogonal drawings and coloured graphics such as floor plans, elevations, etc
- Responsible for creating portfolios and designing the layout of presentation slides
Education
Graduate Diploma in Early Childhood Education
RMIT University
Melbourne, VIC12-2024
Bachelor of Interior Design (Honor)
RMIT University
Melbourne, VIC10-2023
Skills
- Cash handling
- Photoshop, InDesign, Illustrator
- Relationship building
- Stock management
- Display building
- Opening and closing procedures
- Complex Problem-solving
- Brand representation
Certification
First Aid/CPR
National Police Check
Languages
English
Mandarin
Timeline
Sales Assistant
HAYDON
01.2022 - 06.2022
Interior design intern
JSAD
06.2021 - 12.2021
Sales Assistant
NOUND NOUND
01.2021 - 01.2022
Graduate Diploma in Early Childhood Education
RMIT University
Bachelor of Interior Design (Honor)
RMIT University
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