Shuva Laxmi Dangi
Kogarah
Summary
Proven expertise in guest relations and cleaning, demonstrated during roles at Pranita Gurung and Fahim. Excelled in enhancing guest satisfaction through meticulous attention to cleanliness and proactive service. Skilled in customer service and maintaining pristine environments, contributing to positive experiences and teamwork. Achieved commendable levels of efficiency and guest satisfaction without specific numerical quantification.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Pranita Gurung
12.2022 - Current
- *Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- * Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- *Maintained a professional appearance, following hotel polices regarding uniform and grooming standards.
- *Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- *Engaged with guests on room requirements and amenities to promote overall satisfaction.
Waitress
Fahim
01.2023 - 03.2024
- * Handled high-pressure situations with composure,maintaining excellent service standards even during busy shifts.
- *Demonstrate strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- *Maintained clean and welcoming dining environment,ensuring a positive guest experience.
- *Remained calm during when dealing with difficult customers or during busy shifts.
- *Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Bachelor in Information Technology
Gateway Business College
Burwood, NSW06-2026
Skills
- Customer service
- Strong multitasking
- Decision-making
- Quick learner
Languages
English
Professional Working
Nepali
Native or Bilingual
Timeline
Waitress
Fahim
01.2023 - 03.2024
Housekeeping Room Attendant
Pranita Gurung
12.2022 - Current
Bachelor in Information Technology
Gateway Business College
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