SHUYU-(DAISY) DUAN
Melbourne,VIC
Summary
Dynamic person with a proven track record at CDN Light, Ltd., excelling in complex problem-solving and customer relationship management. Leveraged marketing acumen and exceptional communication skills to drive hotel business growth and enhance international hotel group client satisfaction. Demonstrated adaptability and time management, achieving significant milestones in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Manager
CDN Light, Ltd.
Shanghai, China
02.2021 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
Business Development Manager
FCS Software Solutions
Beijing, Chian
03.2018 - 01.2021
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Management Trainee, Human Resources
Waldorf Astoria Beijing
Beijing, China
12.2014 - 06.2015
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Provided support during mergers or acquisitions by managing change effectively and ensuring seamless transitions.
- Assisted in organizing employee engagement activities, boosting morale and promoting a healthy work-life balance.
- Participated in campus recruitment drives, establishing strong relationships with educational institutions for future hiring needs.
Guest Relations Intern
Westin Beijing Chaoyang
Beijing, China
06.2012 - 12.2012
- Participated in staff training sessions, increasing knowledge of industry best practices and company policies.
- Implemented feedback from supervisors to continually improve performance and enhance guest interactions.
- Assisted in creating promotional materials that showcased hotel offerings, attracting new clientele.
- Provided support during high-traffic periods, demonstrating adaptability and teamwork skills.
- Resolved guest issues in a timely manner, fostering positive relationships and repeat business.
Education
Master of Business Administration - Strategic Hotel Management
University of Surrey
London, United Kingdom07.2017
Bachelor of Commerce - Hotel Management
Beijing Hospitality Institute
Beijing, China06.2016
Skills
Time Management
Verbal and written communication
Complex Problem-Solving
Customer Relationship Management (CRM)
Marketing
Computer Skills
Languages
Chinese (Mandarin)
Full Professional
English
Professional Working
Korean
Limited Working
Timeline
Manager
CDN Light, Ltd.
02.2021 - 01.2024
Business Development Manager
FCS Software Solutions
03.2018 - 01.2021
Management Trainee, Human Resources
Waldorf Astoria Beijing
12.2014 - 06.2015
Guest Relations Intern
Westin Beijing Chaoyang
06.2012 - 12.2012
Master of Business Administration - Strategic Hotel Management
University of Surrey
Bachelor of Commerce - Hotel Management
Beijing Hospitality Institute